# 2 Step Verification **URL:** \ **Category:** Mobile & Utility\ **Created:** [May 13, 2026, 11:56am UTC](https://community.qnap.com/t/2-step-verification/5997 "2026-05-13T11:56:43Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![MikeD1](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MikeD1](https://community.qnap.com/u/MikeD1)\ **Post date:** [May 13, 2026, 11:56am UTC](https://community.qnap.com/t/2-step-verification/5997/1 "2026-05-13T11:56:43Z")
I have just upgraded from a 2 Bay Synology unit to a QNAP TS-453 Pro (8gb RAM) 4TB, so I am a newbie. I am trying to connect via my Iphone. When I try to Log in to my QNAP device using the App ![IMG_1269](https://cdn-community.qnap.com/original/2X/3/37b846e67c27d9761bc583436534981e0081d69f.jpeg) and entering my username and password the following message pop up ![IMG_1268](https://cdn-community.qnap.com/original/2X/7/7172b5d810f030df176a58a3df7e9ce0cdb22407.jpeg) I cant locate Desktop - Login - and security. Where do I find these options? I am using an Apple 15 Pro Max. Can anyone help me please? ![Screenshot 2026-05-13 123833](https://cdn-community.qnap.com/original/2X/c/c753eb5c7221c011c9af5e02d2b142299740595d.jpeg) ---
**Author:** ![Becker2020](https://avatars.discourse-cdn.com/v4/letter/b/ea5d25/32.png) [@Becker2020](https://community.qnap.com/u/Becker2020)\ **Post date:** [May 13, 2026, 12:49pm UTC](https://community.qnap.com/t/2-step-verification/5997/2 "2026-05-13T12:49:02Z")
Hello, look here ![grafik](https://cdn-community.qnap.com/original/2X/c/cc4fa6b76a192e776d505b4bd9d8de9457018fca.png) ![grafik](https://cdn-community.qnap.com/original/2X/5/5051fac95d0f1d68e55e37229f18fa097ca61ad5.png) and here ![grafik](https://cdn-community.qnap.com/original/2X/f/f89a269786870a3c4c1609af74b71e0bc483abb7.png) ![grafik](https://cdn-community.qnap.com/original/2X/b/bd138fa5b23ae841602849bff62f902f7e3832f9.png) ---
**Author:** ![diwiwi](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@diwiwi](https://community.qnap.com/u/diwiwi)\ **Post date:** [May 14, 2026, 1:29am UTC](https://community.qnap.com/t/2-step-verification/5997/3 "2026-05-14T01:29:42Z")
> [@MikeD1](#): > > I have just upgraded from a 2 Bay Synology unit to a QNAP TS-453 Pro (8gb RAM) 4TB, so I am a newbie. > > I am trying to connect via my Iphone. > When I try to Log in to my QNAP device using the App This App is only an Authenticator, only used to confirm the login. If you want to log-in the NAS on the phone, use apps like Qmanager (for settings) or Qfile (for file browser) ---
**Author:** ![SteveKo](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@SteveKo](https://community.qnap.com/u/SteveKo)\ **Post date:** [May 14, 2026, 3:53am UTC](https://community.qnap.com/t/2-step-verification/5997/4 "2026-05-14T03:53:28Z")
Next time, you may also try clicking the magnifying glass icon to search for the feature you need. If you have any further questions, feel free to reach out to us. Thanks for your support! ![image](https://cdn-community.qnap.com/original/2X/0/0348b9e7207870cd18046039e6a62cbef1f3d32a.jpeg) ---
**Author:** ![MikeD1](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MikeD1](https://community.qnap.com/u/MikeD1)\ **Post date:** [May 14, 2026, 11:25am UTC](https://community.qnap.com/t/2-step-verification/5997/5 "2026-05-14T11:25:09Z")
Hi diwiwi. Thanks for your reply. I’m in way over my head with this operting system. I am now stuck on this page. i am trying to get back to the ‘control panel’ the program shuts down. when I log in again it keeps taking me to the same page??? Is there away to get back to the control panel? I would be grateful for any help given. Thanks Mike ![today](https://cdn-community.qnap.com/original/2X/b/b41838acdeb54a5f8273ac600a923a078a56f62a.png) ---
**Author:** ![MikeD1](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MikeD1](https://community.qnap.com/u/MikeD1)\ **Post date:** [May 14, 2026, 11:25am UTC](https://community.qnap.com/t/2-step-verification/5997/6 "2026-05-14T11:25:44Z")
Thanks for the reply and helpRegards Mike ---
**Author:** ![MikeD1](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MikeD1](https://community.qnap.com/u/MikeD1)\ **Post date:** [May 14, 2026, 11:26am UTC](https://community.qnap.com/t/2-step-verification/5997/7 "2026-05-14T11:26:18Z")
Thanks for the reply and help Regards Mike ---
**Author:** ![haru0](https://community.qnap.com/user_avatar/community.qnap.com/haru0/32/174_2.png) [@haru0](https://community.qnap.com/u/haru0)\ **Post date:** [May 15, 2026, 12:32am UTC](https://community.qnap.com/t/2-step-verification/5997/8 "2026-05-15T00:32:43Z")
Hi @MikeD1 do you mean that window still opens automatically after you refresh the browser using F5? BTW, I’am not sure if you need to **blur the email field**? ---
**Author:** ![diwiwi](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@diwiwi](https://community.qnap.com/u/diwiwi)\ **Post date:** [May 15, 2026, 8:23am UTC](https://community.qnap.com/t/2-step-verification/5997/9 "2026-05-15T08:23:47Z")
First, do you want to enable 2-Step verification ? What happens when you click “Exit”? Are you forced to enable the 2-Step verification? Are you logged-in with an administrator account? ---
**Author:** ![MikeD1](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MikeD1](https://community.qnap.com/u/MikeD1)\ **Post date:** [May 15, 2026, 9:49am UTC](https://community.qnap.com/t/2-step-verification/5997/10 "2026-05-15T09:49:39Z")
Im forced to enable 2 step verification but I cant successfully do that. Unfortunately. ---
**Author:** ![MikeD1](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MikeD1](https://community.qnap.com/u/MikeD1)\ **Post date:** [May 15, 2026, 10:55am UTC](https://community.qnap.com/t/2-step-verification/5997/11 "2026-05-15T10:55:43Z")
> [@MikeD1](#): > > When I follow the steps below and get a security code from the authenticator app and try to enter it doesn’t recognise the code. > > I have also tried entering the security key where it asks for the security code that also fails ![001](https://cdn-community.qnap.com/original/2X/b/b246d3809add52433ba0ed784a2ad3fbf4400e82.png) ![002](https://cdn-community.qnap.com/original/2X/b/b3bc71e587581476f97b1dac2a86f7400765bb04.png) ![003](https://cdn-community.qnap.com/original/2X/a/a80d874de13e2bba71eec8754d231b16d151e879.png) ![05](https://cdn-community.qnap.com/original/2X/e/ecce097c0c8b0bb6e999fe75fd2e23435dae5320.png) ![06](https://cdn-community.qnap.com/original/2X/e/e1d34f793a66a7bd17b9073b7922ab0fa4b3aa45.png) ![004](https://cdn-community.qnap.com/original/2X/7/700afce815d42dc771f5a219d3cf0945a6c329d3.png) > [@MikeD1](#): > > I’m now stuck in this screen. When I try to verify my identity it fails. when I click exit it closes and when I reopen it takes me back to verification An endless loop’. > > It makes me want to rage quit lol ---
**Author:** ![diwiwi](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@diwiwi](https://community.qnap.com/u/diwiwi)\ **Post date:** [May 17, 2026, 8:31am UTC](https://community.qnap.com/t/2-step-verification/5997/12 "2026-05-17T08:31:27Z")
> [@MikeD1](#): > > Im forced to enable 2 step verification Why? My question remains: do you want to enable 2-Step verification? If you don’t need it, log-in with your admin user and disable the 2-Step verification for users. About the security code, I am not using, but what about without the white space in the middle? ---
**Author:** ![OneCD](https://community.qnap.com/user_avatar/community.qnap.com/onecd/32/156_2.png) [@OneCD](https://community.qnap.com/u/OneCD)\ **Post date:** [May 17, 2026, 8:37am UTC](https://community.qnap.com/t/2-step-verification/5997/13 "2026-05-17T08:37:23Z")
Time sync is also a factor with authenticator apps. Client device time and NAS time must be in-sync. ---
**Author:** ![MikeD1](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MikeD1](https://community.qnap.com/u/MikeD1)\ **Post date:** [May 17, 2026, 10:44am UTC](https://community.qnap.com/t/2-step-verification/5997/14 "2026-05-17T10:44:28Z")
I’ve tried not using the space but get the same result. Thanks for your help. I’ll keep persevering. If I cant get anywhere I’ll factory re-set and start again. ---
**Author:** ![MikeD1](https://avatars.discourse-cdn.com/v4/letter/m/4af34b/32.png) [@MikeD1](https://community.qnap.com/u/MikeD1)\ **Post date:** [May 17, 2026, 10:45am UTC](https://community.qnap.com/t/2-step-verification/5997/15 "2026-05-17T10:45:11Z")
Thanks for your input. I’ll try that.