The thing is your not asking to RMA the device. you’re asking for the image to be fixed. raise a ticket and point them to your forums posts.
Thanks for your message, @Toxic ! I have now opened a ticket as you suggested and linked to the forum post. I also made clear in the ticket I didn’t want to send the device back.
Did the staff agree to have Tech Support confirm the findings?
Thanks again for your help!
not heard a thing as yet. we are getting close Chinese and Lunar new Years so QNAP may be silent soon.