I’d like to ask for help regarding an issue with a version compatibility error blocking access when performing a bare metal restore (PC recovery) using QNAP Hyper Data Protector (HDP).
[Issue Description]
When I boot the target device for restore from USB (HDP PC Agent), successfully log in to the NAS and complete two-factor authentication, the following error message is displayed immediately afterward and the connection is refused:
Error message: “This version of HDP PC Agent is not compatible with the HDP for PC/VM version on your NAS. Please update HDP for PC/VM to the latest version.”
[Environment and Version Info]
-
NAS Application: Hyper Data Protector (for PC/VM) v2.4.0
-
USB Boot: HDP PC Agent v1.5.0 (latest version distributed on the official QNAP site)
-
NAS Model: TS-873AeU-RP
-
OS Version: QTS 5.2.9.3499
[What I’ve Confirmed So Far]
-
On the NAS side, I have checked for updates in App Center, and confirmed that 2.4.0 is the newest version of “HDP for PC/VM”.
-
On the PC Agent side, I have created the recovery USB using the latest available version (1.5.0).
-
Despite both NAS and Agent sides being up-to-date, the Agent continues to recognize the NAS version as “incompatible (outdated)”.
[Questions and Points to Confirm]
-
Is there a newer build (.qpkg) of “HDP for PC/VM” for NAS that is specifically compatible with HDP PC Agent 1.5.0 and published separately?
-
Alternatively, are there any manual workaround methods to avoid the recognition mismatch between Agent 1.5.0 and HDP 2.4.0 on the NAS side?
If anyone else has faced a similar issue or knows of a solution, I’d greatly appreciate your advice. Thank you in advance.