# NAS down, Support Portal not helpful **URL:** \ **Category:** General\ **Tags:** support\ **Created:** [November 11, 2026, 5:38pm UTC](https://community.qnap.com/t/nas-down-support-portal-not-helpful/7532 "2026-11-11T17:38:28Z")\ **Posts on this page:** 1\ **Showing post:** 10
**Author:** ![NA9D](https://community.qnap.com/user_avatar/community.qnap.com/na9d/32/1278_2.png) [@NA9D](https://community.qnap.com/u/NA9D)\ **Post date:** [November 11, 2026, 10:40pm UTC](https://community.qnap.com/t/nas-down-support-portal-not-helpful/7532/10 "2026-11-11T22:40:01Z")
> [@RalKed](#): > > Hi, which post do you mean? > [@HELP! - I've lost access to the NAS and my password does not work! - How to solve this](https://community.qnap.com/t/help-ive-lost-access-to-the-nas-and-my-password-does-not-work-how-to-solve-this/6259/): > > We see a large number of requests on the forum here for people who are suddenly locked out of their NAS for one reason or another. Their password no longer works. This post is to provide a guide for this so people are not as stuck. If your password has been defaulted for whatever reason (3 second reset, a glitch, etc) here is what you need to know courtesy of QNAP: 1.) The default password can vary depending on your NAS model and firmware version. Please see this app note for information on… --- _[View the full topic](https://community.qnap.com/t/nas-down-support-portal-not-helpful/7532)._