Hi everyone,
Thank you for reporting this issue. We sincerely apologize for the inconvenience caused by the recent QuMagie mobile backup failures (“Uploading failed / Waiting to retry”) after the recent update.
Our team has deployed the fix across both the NAS and mobile platforms. To completely resolve the upload/backup issue, please follow the specific update sequence below to update both your NAS package and mobile App:
Step 1: Update QuMagie on your QNAP NAS (First)
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Log in to your QTS / QuTS hero, and open the App Center.
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Search for QuMagie and update it to the latest version (v2.9.3).
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Note: This official v2.9.3 release is now fully live in the App Center, so you can update it directly without manual installation.
Step 2: Update the QuMagie App on your Phone (Second)
After your NAS has been updated to v2.9.3, please go to the App Store or Google Play Store to update your mobile application to the latest version:
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Android: Please update to version 2.9.1 or above.
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iOS: Please update to version 2.6.1 or above.
Once both your NAS (v2.9.3) and your mobile device (Android 2.9.1 / iOS 2.6.1) are updated, the backup mechanism will automatically sync correctly, and the “Waiting to retry” loop will be completely resolved. Your photo library and indexing data remain completely safe and intact throughout this process.
You can also refer to this FAQ
Thank you again for your patience and understanding while we rolled out these updates.
Best regards,
QNAP QuMagie Product Team