Problem with using device as a file server

English General
1

Hi,

We have a TS-433 device using it as a file server. Here is the configuration of the device:

  • The filesystem used is EXT4.
  • The device is configured to be accessed only from a single machine.
  • Three 8TB HDDs are installed in the device with RAID5 configuration.
  • Two 1GbE ports are used in Balance-alb mode.
  • Snapshot is turned off.
  • Current firmware version is QTS 5.2.7.3256.

During the day, we observe that the device is intermittently not accessible and we observe the following messages on the client host when we encounter this issue:

[3008744.349010] nfs: server 192.168.x.yz not responding, still trying

[3008758.812960] nfs: server 192.168.x.yz not responding, still trying

It is weird but I noticed that the device becomes accessible when I log in to device control panel via the browser.

2

What happens if you only use a single Ethernet port?

3

Hi,

I need to check this. Did you mean just removing one cable while keeping the same mode, or disabling the port trunking and only using a single adapter?

4

Only use a single adapter.

5

Thank you for the clarification. Let me observe for 2 days to understand whether the issue is still ongoing.

6

Hi there, thanks for reaching out!

Could you clarify something for us: Is this a new device, or did it work fine before and just started having issues now?

To get you proper help, please open a support ticket with us. Our Support Team will take over from there and get things sorted. Thanks!

7

Indeed. :roll_eyes:

1 Like
8

Hi,

This is a new device, and we directly enabled the port trunking when we installed the device.

After starting using only a single adapter, I have not observed this issue so far. Could you please clarify what is the reasoning behind this?

9

Good. That narrows it down a bit. :wink:

So the problem is with your trunking.

Please confirm: the original config was as-follows:

  • you have 2 x 1GbE connections from the NAS to your managed switch,
  • the NAS is aware both Ethernet ports are trunked,
  • your managed switch has 2 x 1GbE connections to the single client PC,
  • your managed switch has been made aware of the trunked ports,
  • the single client PC has 2 x 1GbE Ethernet ports,
  • the PC is aware both Ethernet ports are trunked.

Is this correct? Or are you using higher speeds like 2.5GbE?