# QNAP login issues

**URL:** <https://community.qnap.com/t/qnap-login-issues/2016>\
**Category:** Mobile & Utility\
**Created:** [August 4, 2025, 12:14am UTC](https://community.qnap.com/t/qnap-login-issues/2016 "2025-08-04T00:14:26Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![tonylima](https://community.qnap.com/user_avatar/community.qnap.com/tonylima/32/452_2.png) [@tonylima](https://community.qnap.com/u/tonylima)\
**Post date:** [August 4, 2025, 12:14am UTC](https://community.qnap.com/t/qnap-login-issues/2016/1 "2025-08-04T00:14:26Z")

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I’ve been trying to log in to QFile Pro off and on all afternoon. Username and password are fine. But the 6 digit security code is not working. I’ve tried copy and paste, typing the 6 digits, typing with the space. No luck. I’m on an iPhone 16 iOS 26.0 beta. (Yes, I know, beta os. But this has happened many times in the past.)

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**Author:** ![dolbyman](https://community.qnap.com/user_avatar/community.qnap.com/dolbyman/32/136_2.png) [@dolbyman](https://community.qnap.com/u/dolbyman)\
**Post date:** [August 4, 2025, 12:23am UTC](https://community.qnap.com/t/qnap-login-issues/2016/2 "2025-08-04T00:23:22Z")

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What security code are you talking about ? The cloudkey? What are you trying to do anyways?

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**Author:** ![tonylima](https://community.qnap.com/user_avatar/community.qnap.com/tonylima/32/452_2.png) [@tonylima](https://community.qnap.com/u/tonylima)\
**Post date:** [August 4, 2025, 2:18am UTC](https://community.qnap.com/t/qnap-login-issues/2016/3 "2025-08-04T02:18:15Z")

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I enter my user name and password. All OK. I’m then asked for a six digit code sent to … well, that seems to change. There is a reference to my “aurhenticator app.” I have 3. When I finally track down the qnap code it does not work. Repeat, rinse about a dozen times. I hope that clarifies things. As you noticed, I’m a bit frustrated.

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**Author:** ![OneCD](https://community.qnap.com/user_avatar/community.qnap.com/onecd/32/156_2.png) [@OneCD](https://community.qnap.com/u/OneCD)\
**Post date:** [August 4, 2025, 2:20am UTC](https://community.qnap.com/t/qnap-login-issues/2016/4 "2025-08-04T02:20:02Z")

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If you’re using an Authenticator app, are your NAS and iPhone system times in-sync? If one is too far out-of-sync, the generated code will always be rejected.

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**Author:** ![dolbyman](https://community.qnap.com/user_avatar/community.qnap.com/dolbyman/32/136_2.png) [@dolbyman](https://community.qnap.com/u/dolbyman)\
**Post date:** [August 4, 2025, 2:41am UTC](https://community.qnap.com/t/qnap-login-issues/2016/5 "2025-08-04T02:41:57Z")

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I think you can do a 3 second reset to get rid of the 2FA.

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**Author:** ![SteveKo](https://avatars.discourse-cdn.com/v4/letter/s/b3f665/32.png) [@SteveKo](https://community.qnap.com/u/SteveKo)\
**Post date:** [August 5, 2025, 9:25am UTC](https://community.qnap.com/t/qnap-login-issues/2016/6 "2025-08-05T09:25:20Z")

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We just wanted to follow up. Is the same issue still happening? Or do you have any questions or need any further assistance?

We’ve tested on iOS 26.0 and didn’t encounter the same problem. Thanks!

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**Author:** ![tonylima](https://community.qnap.com/user_avatar/community.qnap.com/tonylima/32/452_2.png) [@tonylima](https://community.qnap.com/u/tonylima)\
**Post date:** [August 6, 2025, 2:16am UTC](https://community.qnap.com/t/qnap-login-issues/2016/7 "2025-08-06T02:16:41Z")

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Got a few other things going on. It will be Thursday, Aug. 7 before I can get back to this.