Qfinder pro finds on of my QNAP Nas but I can’t access the Home Screen when I double click on the NAS the other Nas works fine I am left with a screen showing different addresses The NAS is on the network but can’t access it through the IP address
Using a MAC
Is this new or did this happen during your setup? I think it was during setup based on your post title. Did you change the IP address of the NAS from a dynamic (DHCP) address to a static address?
What does “can’t access” mean? Admin GUI? Network share?
What are the IP addresses involved (assuming local, so no need to worry about posting them)? Are they all in the same subnet?
What NAS model do you have?
What firmware version are you running?
Thank you if i double click on it in Qfinder it comes up with a page asking to selected a connection method with 8 options none of which work
Haven’t used Qfinder in a long time, but a screenshot of what you are talking about (no need for a camera) would help
Have now done reset and logged in with windows and now seems to be working thank you all
Hi, could you please tell us what method you used to perform the reset?
Also, do you have two network environments (like both an Ethernet cable and Wi-Fi), or are you only using a wired connection? Thanks!
With a windows system using WiFi it was fine
However it wasn’t recognized with both WiFi and direct with Apple
Thank you
It would be helpful in the future to answer all the questions people are asking not just selectively. This would help get you and others proper answers.
My guess is that you did the 3 second reset (on your unknown NAS) and this reset the firewall and/or whitelist that had you blocked but without more of the answers, it is impossible to know for sure.
No I tried this with a factory reset but with Mac version and using my Mac both WiFi and network I was unable to get into the setup mode tried changing the network cable too
However when I used windows qfinder pro was able to get into setup
Is your Mac still unable to connect?
If so, please open a support ticket for us. Our Support Team will step in to investigate and get you sorted. Thanks!