I am quite pissed, because I scheduled a Teamviewer session with QNAP’s Technical Support in order to try to «reconnect » the volume of my TVS-671 NAS to which I can no longer connect after a restart (already happened to me over 1 year ago).
When I suggested a connection time, the technician said he was already booked at that time and suggested 1 hour earlier, which I accepted.
I sent a couple of messages while waiting, but got no feedback until over 2 hours later, where he simply stated that he was on leave and would connect on Tuesday!
No apologies and expecting me to be available on Tuesday… the whole day? That’s unacceptable!
For the initial schedule, I also had to adhere to a time tranche in India (I am in western Europe).
Is there any support team in Europe I could be put in contact with? The last time, I think the guy was German.
That’s unacceptable. When a technician says they will support you at a certain time, they should support you at that time. Hopefully the team here can make sure you get some help.
I’m truly sorry for the experience you’ve had — this is not the standard of service we want you to receive, and I completely understand your frustration.
Please know that we take this incident very seriously. I’ve passed your ticket (Q-202605-28747) to a support supervisor, who will look into what happened and make sure your case is followed up properly.
Thank you for your patience, and again, my sincere apologies.