Reset NAS without losing data

English Storage
21

You have both File Station 5 & 6 installed. Maybe try uninstalling the one you don’t use?

22

Hi Simon,

Using HTTP, not sure what you mean by setting for sys admin. Only usings tabs in the control panel.

Looking at using the M2 drives can these be used for OS for apps ?

23

Hi There,

removed the FS 5

App centre and FS 6 has been like this for 10 min

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image1498×602 23.6 KB

24

Thanks Steve, I have now raised a ticket.

The only apps are Qmail , Plex & File Station 6

25

The QMAIL Agent is using 29.7%—that’s a lot!

26

I would stop your Qmail Agent. I have seen Qmail use a LOT of resources when running and synchronizing mail. Once Qmail has synchronized your mailboxes, then things will calm down.

Your CPU loading is showing over 5 which means your NAS has more tasks to do than the processor can easily handle. This is causing the backlog. Nothing is harmed, it will just be slow.

Try stopping Qmail agent and let us know what you get.

27

While both are installed, if you look, only version 6 is running. Version 5 is stopped.

28

The screenshot shows both QPKGs are started. That’s why both have the ‘Open’ action available. A QPKG that is stopped can’t be opened. :nerd_face:

I suggested removing one in-case there were some unwanted interactions occurring between the packages.

Edit: admittedly, the colouring of the File Station 5 package icon is subdued, which is typically representative of a stopped QPKG. But the package menu action says ‘Open’. Weird.

29

When both versions of FS are installed it looks like that. Opening one, stops the other. It’s kinda funky…

30

Looks like a bug then. :wink:

31

Hi All,

I have uninstalled FS-5

FS-6 takes about 3 min to populate, once it does its showing 2 instances of mounted USB drives.

Still showing NF-BU x 2

I removed the SAMSUNG drive, buts its being displayed as mounted

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image1390×887 158 KB

33

Hi everyone,

Thanks for all the replies and input :slightly_smiling_face:

The support for the community has been awesome.

Also I am extremely impressed with the support from Qnap for their assistance, after raising a ticket for support, the issue was addressed and resolved within 24 hours :grinning_face:

The problem was caused by

Dear Customer,

We have detected that the external USB drive (USB SanDisk 3.2Gen1, label: NFS-BU-1) is experiencing multiple read errors and appears to be failing.

The system logs indicate repeated medium/read errors on the device, including “Unrecovered read error” and critical medium errors, which typically suggest hardware/media failure on the external drive.

To prevent further system warnings or potential impact, please safely unplug/disconnect the external drive from the NAS. Once the failed external drive is disconnected, the NAS system should return to normal operation.

Thanks again for everyone’s input and assistance

NFS

34

QNAP and external drives don’t always work well together. I’ve since replaced all my external drives with simple NAS devices.