Since updating to Cayan CMS-WS lite Generic RSTP previews don't show in QVR-PRO

[HanzSung]

The message should like asking you to install CAYIN Media Viewer. It never showed for CMS-WS

Also the viewer is depend on Multimedia Console, make sure it is also installed too.

You can refer to this post for additional info

Before You install CAYIN Media Viewer, Email will skip attached snapshot

Since last QVR Pro Update to 2.7.1.1259, our eMails from QVR Pro suddenly do not attach a captured camera picture anymore, and we see this in the emails: [code] “Before You install CAYIN Media Viewer, Email will skip attached snapshot”[/code] So, why we need suddenly a Media Viewer, to send QVR Pro emails with captured camera picture? However, we installed and started that CAYIN Media Viewer and we still see that eMails message. Any help why is that strange issue? We use QTS 5.2.5.3145 NAS…