Hello,
I have noticed that most probably after the last update to my TS-531P Storage and Snapshots show 0 drives. I tried to reboot, power down etc. and nothing helps, I see all volumes, the NAS apart from that functions properly, there are no error in the logs.
Any idea what this could be?
You memory is also not showing right (–/8GB usable)
Tried to reinstall your current firmware, if no newer ine is available?
Yes, I have also noticed that. When I go to Resources Monitor, memory is displayed properly…
I can’t reinstall current firmware, it stuck on 30%.
I logged in with SSH and dmesg shows a lot of errors, not sure if this is related.
[ 1619.571434] i2c_designware fd880000.i2c-pld: controller timed out
[ 1620.571427] i2c_designware fd880000.i2c-pld: controller timed out
[ 1621.571409] i2c_designware fd880000.i2c-pld: controller timed out
[ 1622.571409] i2c_designware fd880000.i2c-pld: controller timed out
[ 1623.571409] i2c_designware fd880000.i2c-pld: controller timed out
[ 1624.571410] i2c_designware fd880000.i2c-pld: controller timed out
[ 1625.571405] i2c_designware fd880000.i2c-pld: controller timed out
That error sounds like an issue where the firmware polls an LCD screen, but your NAS does not have one.
Have you tried the manual SSH method for the firmware ?
This is the output from command line:
update_img.sh
5.2.7 20250913
Code signing check: After PC1
Code signing check: Daemons exist
Code signing check: fp_status=0 cert_status=0
Code signing check: Before clean file
Code signing check: After clean file
MODEL NAME = TS-531P,new version = 5.2.7
limit version = 4.3.4
new buildnum = 2025/9/13
limit buildnum = 2018/3/30
Allow upgrade
Allow upgrade
/share/CACHEDEV4_DATA/.qpkg/.installation
2025-10-22 19:11:41 === Match: TS-531P: boot img is TS531P_u-boot.bin
2025-10-22 19:11:41 cksum: u-boot.bin …ok
2025-10-22 19:11:41 img_ver=1.73.4
2025-10-22 19:11:41 Image Boot Ver: 1.73.4
2025-10-22 19:11:42 b_ver=1.73.4
2025-10-22 19:11:42 Nas Boot Ver: 1.73.4
2025-10-22 19:11:42 the latest bootloader
2025-10-22 19:12:16 === Match: TS-531P: preloader img is eeprom_1.39_AL314-1400_0x5152.bin
2025-10-22 19:12:16 cksum: eeprom_1.39_AL314-1400_0x5152.bin …ok
2025-10-22 19:12:16 === Check Preloader Status
Error: Write failed
Error: Read failed
Error: Write failed
Sounds a like a busted flash, sadly not swappable on your NAS.
Best to open a ticket, but you probably are looking at several hundred bucks of repair costs (new NAS might be cheaper)
Damn… What’s the current-generation QNap NAS equivalent to this one? Can I move the disks from this unit to a new one and expect everything to work?
Migration gudie and compatibility is here
Make sure you always have backups (many tears will be avoided that way)
Thank you, I really appreciate your quick responses.
Hi @karolbe ,
Thank you for providing the detailed information.
Based on your description, the issue may be related to a hardware-level flash memory failure. To assist you further, we recommend creating a support ticket through one of the following methods:
From the QNAP Community forum: Click the “Create Service Ticket” button below the post.
From your NAS: Open Help Center and create a support ticket directly from the NAS interface.
From the Service Portal: Visit https://service.qnap.com/ to submit a support request.
Our Support Team will help diagnose the issue and provide the best solution for your device.
Best regards,
QNAP Team
Hi Lucas,
I have already created a ticket yesterday, I am waiting for the response.
Thanks
Karol
