I have the sherpa SABnzbd pkg running on my NAS (TS-464) and suddenly today I can’t communicate with it. The only thing that I’m aware of that’s changed is I installed the latest QNAP firmware update QTS 5.2.9.3499 early this morning. My other pkgs running on the NAS are working fine and the SABnzbd pkg is running with no errors. I’ve uninstalled and re-installed but still no go.
Short of rolling back to the previous firmware (is that even possible?) I’m out of ideas. Does anyone have any info or experiencing similar?
OneCD
May 29, 2026, 5:39am
2
Hi mate, can you please post the output of this command?
/etc/init.d/sabnzbd.sh status
# /etc/init.d/sabnzbd.sh status
- QPKG enabled: true
- application auto-update: false
- active git branch: master
- daemon PID: none
OneCD
May 29, 2026, 7:16am
4
It’s not running at the moment.
Can you please check the service log?
/etc/init.d/sabnzbd.sh log
I didn’t know these commands existed
109 - source: sabnzbd.sh, action: start, time: Fri 29 May 2026 12:45:58 PM EST, load: 1.94
110 - package: 260502, service: 260502, library: 260501
111 - QPKG enabled: true
112 - application auto-update: false
113 - active git branch:
114 - daemon PID: none
115 - file exists: /opt/bin/git
116 > create 'SABnzbd' from remote repository: OK
117 - active git branch: master
118 > create new virtual Python environment: failed
119 dbug: (LL)
120 dbug: (LL) adding external log to main log ...
121 dbug: (LL) ----------------------------------------------------------------------------------------------------
122 dbug: (LL) log file: '/var/log/DisplayRunAndLog_O7su6q'
123 dbug: (LL) command: 'export PIP_CACHE_DIR="/share/CACHEDEV1_DATA/.qpkg/SABnzbd/pip-cache" VIRTUALENV_OVERRIDE_APP_DATA="/share/CACHEDEV1_DATA>
124 dbug: (LL) = result_code: [1]
125 dbug: (LL) ••••••••••••••••••••••••••••••••••• stdout & stderr begins below •••••••••••••••••••••••••••••••••••
126 dbug: (LL) /opt/bin/python3: No module named virtualenv
127 dbug: (LL) ••••••••••••••••••••••••••••••••••• stdout & stderr is complete ••••••••••••••••••••••••••••••••••••
128 dbug: (LL) ----------------------------------------------------------------------------------------------------
129 > create QPKG 'pip' config: OK
130 > add location '/share/CACHEDEV1_DATA/.qpkg/SABnzbd/pip-cache' as 'pip' cache: OK
131 > add location '/share/CACHEDEV1_DATA/.qpkg/SABnzbd/qpkg-wheels' to 'pip' search path: OK
132 ! unable to install addons: virtual Python environment does not exist
133 = source: sabnzbd.sh, action: start, time: Fri 29 May 2026 12:46:01 PM EST, result: FAILED, elapsed: 2,440ms, load: 2.11
134 •
135 - source: sabnzbd.sh, action: stop, time: Fri 29 May 2026 5:11:54 PM EST, load: 1.12
136 - package: 260502, service: 260502, library: 260501
137 - QPKG enabled: false
138 - application auto-update: false
139 - active git branch: master
140 - daemon PID: none
141 = source: sabnzbd.sh, action: stop, time: Fri 29 May 2026 5:11:54 PM EST, result: OK, elapsed: 24ms, load: 1.12
142 •
143 - source: sabnzbd.sh, action: start, time: Fri 29 May 2026 5:12:12 PM EST, load: 0.95
144 - package: 260502, service: 260502, library: 260501
145 - QPKG enabled: true
146 - application auto-update: false
147 - active git branch: master
148 - daemon PID: none
149 - file exists: /opt/bin/git
150 - active git branch: master
151 > create new virtual Python environment: failed
152 dbug: (LL)
153 dbug: (LL) adding external log to main log ...
154 dbug: (LL) ----------------------------------------------------------------------------------------------------
155 dbug: (LL) log file: '/var/log/DisplayRunAndLog_cQ2Rrr'
156 dbug: (LL) command: 'export PIP_CACHE_DIR="/share/CACHEDEV1_DATA/.qpkg/SABnzbd/pip-cache" VIRTUALENV_OVERRIDE_APP_DATA="/share/CACHEDEV1_DATA>
157 dbug: (LL) = result_code: [1]
158 dbug: (LL) ••••••••••••••••••••••••••••••••••• stdout & stderr begins below •••••••••••••••••••••••••••••••••••
159 dbug: (LL) /opt/bin/python3: No module named virtualenv
160 dbug: (LL) ••••••••••••••••••••••••••••••••••• stdout & stderr is complete ••••••••••••••••••••••••••••••••••••
161 dbug: (LL) ----------------------------------------------------------------------------------------------------
162 ! unable to install addons: virtual Python environment does not exist
163 = source: sabnzbd.sh, action: start, time: Fri 29 May 2026 5:12:12 PM EST, result: FAILED, elapsed: 116ms, load: 0.95
OneCD
May 29, 2026, 7:45am
6
You can see all the commands if you run the service script without any args.
I agree, the virtualenv module isn’t there. Hmm, is everything up-to-date?
sherpa upgrade new
Also, it’s a good idea to run a fix when things go wrong:
sherpa fix
When this is complete, try checking the SABnzbd service script status again.
It seems sherpa upgrade new has fixed it.
Thanks for your help, much appreciated.
OneCD
May 29, 2026, 8:17am
8
Good work mate.
If you backup the config using the service script before uninstalling, it’s a breeze to restore it again after reinstalling SABnzbd. The service script knows how to handle the backup and restore.
