# Unable to log in - tried 3sec reset **URL:** \ **Category:** General\ **Tags:** service-ticket\ **Created:** [November 14, 2026, 4:14pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563 "2026-11-14T16:14:10Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Itguyaa](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@Itguyaa](https://community.qnap.com/u/Itguyaa)\ **Post date:** [November 14, 2026, 4:14pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/1 "2026-11-14T16:14:10Z")
I was working along setting up an app in my container and preparing the data for it when I found I was no longer able to login as an admin to my Q app TS – 264. I have opened a service ticket this morning, but wanted to see what the community might be able to help me with here. I have tried the three second reset and tried both logging in with the cloud ID and with the MAC address, but I get the same error. ---
**Author:** ![dolbyman](https://community.qnap.com/user_avatar/community.qnap.com/dolbyman/32/136_2.png) [@dolbyman](https://community.qnap.com/u/dolbyman)\ **Post date:** [November 14, 2026, 4:14pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/2 "2026-11-14T16:14:47Z")
Have you disabled the button in the past maybe ? ---
**Author:** ![NA9D](https://community.qnap.com/user_avatar/community.qnap.com/na9d/32/1278_2.png) [@NA9D](https://community.qnap.com/u/NA9D)\ **Post date:** [November 14, 2026, 4:30pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/3 "2026-11-14T16:30:01Z")
So your admin account is diabled. Do you have any other accounts on the NAS where you can login? ---
**Author:** ![dosborne](https://community.qnap.com/user_avatar/community.qnap.com/dosborne/32/4495_2.png) [@dosborne](https://community.qnap.com/u/dosborne)\ **Post date:** [November 14, 2026, 4:40pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/4 "2026-11-14T16:40:44Z")
> [@Itguyaa](#): > > I have tried the three second reset and tried both logging in with the cloud ID and with the MAC address, but I get the same error. What error? The default password depends on your firmware version. > **[How do I reset my NAS settings?](https://www.qnap.com/en/how-to/faq/article/how-can-i-reset-my-nas)** > > Applicable Products QTS, QuTS hero Overview QNAP NAS devices can be reset using hardware or software options. Some reset methods ... > **[What is the default password for the NAS administrator account 'admin'?](https://www.qnap.com/en/how-to/faq/article/what-is-the-default-password-for-the-nas-administrator-account-admin)** > > Applicable Products QTS QuTS hero Introduction All NAS devices have the default system administrator account "admin" . This acco ... If you have multiple network interfaces, be sure to use NIC1 The IP address could change during the reset. Check in your DHCP server (router) fo verify the IP assignment. ---
**Author:** ![Itguyaa](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@Itguyaa](https://community.qnap.com/u/Itguyaa)\ **Post date:** [November 14, 2026, 5:50pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/5 "2026-11-14T17:50:41Z")
Thanks for the responses Error “your login credentials are incorrect or your account is no longer valid” Rcvd this error with my admin id and pwd and using “admin” login and cloud id pwd post 3 sec reset and beep ---
**Author:** ![Itguyaa](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@Itguyaa](https://community.qnap.com/u/Itguyaa)\ **Post date:** [November 14, 2026, 5:52pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/6 "2026-11-14T17:52:55Z")
My ip address for Qnap is reserved by router ---
**Author:** ![Itguyaa](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@Itguyaa](https://community.qnap.com/u/Itguyaa)\ **Post date:** [November 14, 2026, 5:54pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/7 "2026-11-14T17:54:38Z")
Would I still hear the beep if I had disabled the button? I also do not recall doing so ---
**Author:** ![dosborne](https://community.qnap.com/user_avatar/community.qnap.com/dosborne/32/4495_2.png) [@dosborne](https://community.qnap.com/u/dosborne)\ **Post date:** [November 14, 2026, 6:16pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/8 "2026-11-14T18:16:23Z")
> [@Itguyaa](#): > > Rcvd this error with my admin id and pwd and using “admin” login and cloud id pwd post 3 sec reset and beep What firmware version are you running? To avoid caching issues, I would remove the reservation and let the NAS acquire a different, DHCP address (default if the 3 second reset took effect). Probably not important, but worth a shot. You can always put it back later. It may also be worth a try with a different browser. ---
**Author:** ![Itguyaa](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@Itguyaa](https://community.qnap.com/u/Itguyaa)\ **Post date:** [November 14, 2026, 6:29pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/9 "2026-11-14T18:29:25Z")
I tried multiple browsers on multiple devices how can I find fw version when not able to login ---
**Author:** ![dosborne](https://community.qnap.com/user_avatar/community.qnap.com/dosborne/32/4495_2.png) [@dosborne](https://community.qnap.com/u/dosborne)\ **Post date:** [November 14, 2026, 7:23pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/10 "2026-11-14T19:23:27Z")
Well, if it isn’t shown on the login screen, then it means you have a more recent version (old firmware shows on the login screen). (Personally, I manually install firmware updates, so I have a saved local copy just in case I need to manually reload it as well. I just need to look and see what the last saved version is and I know what is loaded on my NAS - just in case I can’t get to the QNAP site, it’s down, or the version I want been pulled). You could try using QFinder Pro, as shown in the link I provided above, to find your NAS IP, see the firmware version and possibly reset the password (I haven’t used it personally) Or, you could try all the combinations. Assuming QTS (not QuTS Hero). Use “admin” - Password: The Cloud Key of your device in uppercase letters and without any special characters. For example, if the Cloud Key is _Q1234-5678_, the password is _Q12345678_ - Password: The first MAC address of the NAS in uppercase letters and without special characters. For example, if the MAC address was _00-08-9B-F6-15-75_, the password is _00089BF61575_ - Password: _admin_ Did you verify which port you are connected to and get a new DHCP address? This will also help ensure you did the 3 second reset correctly, which you could of course try again if you haven’t already. ---
**Author:** ![OneCD](https://community.qnap.com/user_avatar/community.qnap.com/onecd/32/156_2.png) [@OneCD](https://community.qnap.com/u/OneCD)\ **Post date:** [November 14, 2026, 7:31pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/11 "2026-11-14T19:31:21Z")
The login screen firmware version display can also be disabled by the user, if they’re able to login. ---
**Author:** ![dosborne](https://community.qnap.com/user_avatar/community.qnap.com/dosborne/32/4495_2.png) [@dosborne](https://community.qnap.com/u/dosborne)\ **Post date:** [November 14, 2026, 7:37pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/12 "2026-11-14T19:37:52Z")
And, if using the MAC address, be very careful not to mix up letters and numbers. It is also the MAC for NIC1. Depending on your configuration and other settings that you use, you could also try the longer 10 second reset. Just read the link fully and be ready to reconfigure the things that will be cleared. ---
**Author:** ![Itguyaa](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@Itguyaa](https://community.qnap.com/u/Itguyaa)\ **Post date:** [November 14, 2026, 8:11pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/13 "2026-11-14T20:11:30Z")
I do have a non admin login that works. I did not see any way to get the fw version nor did I see a way via q finder pro I will dbl check which lan port ---
**Author:** ![Itguyaa](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@Itguyaa](https://community.qnap.com/u/Itguyaa)\ **Post date:** [November 14, 2026, 8:21pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/14 "2026-11-14T20:21:35Z")
I am using Mac 1. The scan of QR code on Qnap started the connection to my cloud. Should I continue that process and will it wipe my config? ---
**Author:** ![OneCD](https://community.qnap.com/user_avatar/community.qnap.com/onecd/32/156_2.png) [@OneCD](https://community.qnap.com/u/OneCD)\ **Post date:** [November 14, 2026, 8:54pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/15 "2026-11-14T20:54:12Z")
> [@Itguyaa](#): > > I do have a non admin login that works. I did not see any way to get the fw version If that login works, you can find the firmware version in your QTS Control Panel. ---
**Author:** ![Franklin](https://avatars.discourse-cdn.com/v4/letter/f/3e96dc/32.png) [@Franklin](https://community.qnap.com/u/Franklin)\ **Post date:** [November 14, 2026, 9:58pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/16 "2026-11-14T21:58:39Z")
If you have another admin account you can disable admin account, set password complexity to something that the old admin password will not comply with then re-enable admin account and it will ask you to set a new admin password. Not sure if this is a bug or a feature, but I like it. ---
**Author:** ![Itguyaa](https://avatars.discourse-cdn.com/v4/letter/i/45deac/32.png) [@Itguyaa](https://community.qnap.com/u/Itguyaa)\ **Post date:** [November 14, 2026, 10:39pm UTC](https://community.qnap.com/t/unable-to-log-in-tried-3sec-reset/7563/17 "2026-11-14T22:39:57Z")
I have a backup admin but I cannot log into that without getting same error