For me, I did it myself. However, I read all the manuals available and some You Tube videos as well before I received my NAS. There is a learning curve. As to how they do it? Depends on them…for me, I just inserted the drives (made sure I labeled each one so if you ever need to remove them they can go back in the correct order). For me it was a pretty straight forward process. The software is a learning curve. All in all depends on what you want to do. I found QNAP support to be outstanding. Usually takes 18-24 hours to get a response but they are great. Read the Manuals!
I have the TS-464 running raid 5 which by definition includes raid 0.
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