After reset can't login with CloudKey

I’ve just made some mess in my NAS network settings (virtual switch) and have lost an access to it. After “short reset” (reset button for 3 sec) Qfinder finds it but combination admin/CloudKey (from the sticker) gives “wrong user/password” message. I am connected directly by ethernet and have o lot of data to reach ;). Any tips&tricks?
TS-453D, QTS 5.2.4.3079, acces from MacOS 14.3

No backups ? …

If neither Cloudkey nor MAC1 work (in case the firmware was not updated) then open a ticket with QNAP support.

Only backups :wink: That’s the point :wink:
Thanks for your help and I’m going to Support ;(

If it’s only backups, then you can restore the data again, worst case … so no worries (if not … then it’s no backup)

I have found the support site with that problem:
I'm unable to log in to QTS and the password reset does not work. What can I do? | QNAP (ES)?
I did some steps (some doesn’t show in Terminal) and finally logged in and changed password. Now I have an access to my NAS but… every app “is stopped. Do you want to start it now?” Of course I want and click OK and nothing happens…

I would re-apply the current firmware, something might have gone bad

I’ve just been through almost same ordeal but with the assistance of QNAP support I fixed it.
I experienced for instance that the CloudKey number from the box sticker dodn’t match with my NAS. I found that out by using the description in section 8 in this link:

For me that didn’t help me login though, as a 10sec reset on the NAS came before I figured this out. I was afraid of the 10sec reset as I have never tried recovering the folder structure prior to this incident, but here after doing it … it was not a big deal.
The sequence was like this being able to login:

  1. Uninstall the present QNAP FinderPro.
  2. Do a 10sec reset as directed in the sequence 1 trough 5 in the link above.

When the new installed QNAP FinderPro was looking for the NAS it saw it as a new NAS was present and not properly configured. The on-screen instruction started by telling me to install the discs in the right order … assisting med to make a new admin account different form the default … and voila I was inn :slight_smile:

Hope you can use some of my experience.
Cheers