Automatic update not working

German
1

Hello.

I have a similar problem.

The NAS only has one network connection to the router. Checking if a new firmware is available for download works. But when you click on Update, a message appears saying that this is not possible and that I should check the network settings.

At the moment, I always do a manual firmware download and installation.

IP settings with DHCP or static make no difference. No virtual switch.

I can connect to the NAS via SSH and successfully execute a ping to 8.8.8.8 or Google or QNAP.

[~] # ping www.qnap.com

PING qnap (18.67.13.118): 56 data bytes

64 bytes from 18.67.13.118: seq=0 ttl=250 time=13.203 ms

64 bytes from 18.67.13.118: seq=1 ttl=250 time=12.117 ms

64 bytes from 18.67.13.118: seq=2 ttl=250 time=12.807 ms

64 bytes from 18.67.13.118: seq=3 ttl=250 time=12.145 ms

^C—

qnap ping statistics — 4 packets transmitted, 4 packets received, 0% packet loss round-trip min/avg/max = 12.117/12.568/13.203 ms

[~] #

My TS-253E has been doing this since I installed it.

Does anyone have an idea about this?

Thanks.

Regards

Rainer

No internet access on new TS-253E NAS
2

Moved German post to the German forum, please pay attention to the language!

3

Sorry.

4

Could you please provide the log messages from the failed or stuck update? Also, could you try pinging download.qnap.com and share the results with us? Thanks!

(Translated by AI)

5

Hello,

Where can I find the log files? Are they still included in the old log files?

Unfortunately, I’ll only be able to reproduce the error during the next firmware update.

PING download.qnap.com (18.67.13.74): 56 data bytes
64 bytes from 18.67.13.74: seq=0 ttl=250 time=13.788 ms
64 bytes from 18.67.13.74: seq=1 ttl=250 time=11.847 ms
64 bytes from 18.67.13.74: seq=2 ttl=250 time=12.144 ms
64 bytes from 18.67.13.74: seq=3 ttl=250 time=12.111 ms
64 bytes from 18.67.13.74: seq=4 ttl=250 time=12.160 ms
^C
— ping statistics —
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 11.847/12.410/13.788 ms

Ping works.

Regards,

Rainer