Billing Problems

English
1

Has anyone had issues getting QNAP to reverse charges? I ordered the wrong item, then canceled it.
I received confirmation of the cancellation, and it hasn’t shipped. I contacted QNAP, but I haven’t heard anything. It’s been two weeks, and they still won’t reverse the $7K charge.

I filed a fraud claim with American Express, so hopefully they will resolve it.

2

Where exactly did you make that transaction and for what?

3

At the QNAP Store

see attached

QNAP order cancellation
QNAP order cancellation2024×1576 201 KB

4

Open a ticket with QNAP then.

It’s not a technical question, but you should still reach people with authority to investigate

https://www.qnap.com/en/how-to/faq/article/how-do-i-open-a-technical-support-ticket-with-qnap

5

Thanks