Can't access Snapshot replicas

I’m looking for some files from a few years back, I have the snapshot vault qnap used back then but when I click on snapshot vault it just says loading data, please wait…
I’ve preformed a reset on the unit rebooted and reinserted the drives. I suspect it might be becasue the drive is almost ful 6.98TB out of 7.03. I thougt I could maybe free data somehow by deleting old snapshots using SSH but I don’t knowif that is possible or even where the data is stored.

any help would be much appreciated.

Cheers,
Gleghorn

Best to open a ticket and include vital info like NAS model, firmware used, actual setup, etc. (All the stuff missing in your post here)

LOL, and they actually mentioned including all that information in the post. Sorry to waste your time.