Hello. I want to send a password change link to my users who have forgotten their passwords on my Qnap device. I made the SMTP settings and sent a test email. It works. However, when I click on the “I forgot my password” link, it gives the error “Email notification service is currently disabled”. How can I activate this service?
Hope this NAS is not directly web exposed (via port forwards)
Also make sure to always disclose NAS model and running firmware
No, my nas device is running locally and has no access to the outside. The device model is TS-433 and has version 5.2.4.3079
Best to open a ticket then
I opened it but they insist on not answering. 
How long ago did you open the ticket ?(they will take a few hours or even days to work on your ticket)
Has this problem been solved? Since I updated my firmware this week I have the same problem.
Hello everyone, I have the same problem, I found it today, I wrote a ticket and now I’m waiting for a response. Does anyone have a solution to the problem so far?
This issue should have been resolved in QTS 5.2.5.
Try updating to QTS 5.2.5 to verify if the issue has been resolved.
Update to QTS 5.2.5 or Later
- Go to Control Panel > System > Firmware Update
- Click Check for Update and install the latest firmware version (5.2.5 or later)
I ran into the same issue before — updating manually to 5.2.5 fixed it for me.
Just FYI, it’s not pushed automatically yet, so you’ll need to go to Control Panel > System > Firmware Update and click Check for Update.
Try it out and see if it solves the problem!
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