Error during smart search

English Surveillance
1

Hi , when i use the smart search i got an error. And no addition information is shown. I use the latest version of QVR Pro an don the qnap nas version 5.2.9.3451 firmware is running . On the NAS QVR-PRO version 2.7.4.1485 is running .

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image458Ă—442 30.6 KB

2

Hi @renevk the current screenshot only shows a generic Smart Search task error that we cannot determine the exact cause from the UI alone.

Cloud you help to get 2 debug log:

  1. The debug log from QVR Client.
  2. The debug log from QVR Smart Search.

20260518A2
20260518A22020Ă—896 80 KB

20260518A3
20260518A31856Ă—1018 223 KB

And then message me privately or apply for a Support Ticket to share the Debug Log with us for analysis?

3

As you reply in the topic about “QVR Pro vs. QVR Surveillance” , i prefer to migrate (without data) to the QVR Surveillance first instead of trouble shooting Qvr Pro. After that i will again see if it is working.

4

@renevk no problem, please let us know if you encounter any issues during the migration to QVR Surveillance.