Failed to update NetBak PC Agent inventory

English Backup and data protection
1

Hello
After a recent upgrade of NetBak PC Agent to ver. 1.2.0 and Hyper Data Protector to ver. 2.2.0, backups have stopped.
Has anyone had the same problem and found a solution?
The problem is affecting three Windows Server at my place, so the problem is due to a software error after the update, in my opinion.

Capture

2

Hello

Without information on your setup, what do you expect the community to do, guess the answer?

Please provide some information.
NAS model and NAS firmware revision (with build number)

Also if you think it is software related to the update, then please raise a ticket with QNAP. without them knowing your issue, how will this be fixed?

https://service.qnap.com/en-uk/user/create-ticket

3

Exactly so :slight_smile:
On the QNAP Hyper Data Protector side, the error from the post topic appears: "Failed to update NetBak PC Agent inventory’.
On the Windows Server 2019 Essential side, an error appears of which I took a screenshot error code: 200 and more from screenshot.
Either way I will indeed send a ticket.

4

have you tried both the *.msi and *.exe files, do they both fail at the same place?

https://download.qnap.com/Storage/Utility/QNAPNetBakPCAgent-1.2.0.618.exe

https://download.qnap.com/Storage/Utility/QNAPNetBakPCAgent-1.2.0.618.msi

5

Hi Simon
It sounded interesting but didn’t work :frowning:
I’ve issued a ticket - I’ll see what Qnap says.

6

Same problem on windows 11 client. After update of NetBak PC Agent to ver. 1.2.0 and Hyper Data Protector to ver. 2.2.0, backup is not stopped. Obtain same error and no more control from NetBak. Check if the HDP protector console on QNAP still working for already setted backup work, but cannot control from NetBak PC Agent, so cannot make change or new backup for new clients.
Hope Qnap release a solution for this…

7

Hi PeruBack
I have open ticket in this topic, and one minute ago I’v got message, that the problem is solved, they are testing it and it will be upgrade 1.2.1 what fix it.

1 Like
8

The corrective version is being supplied by support, here is a link https://www.swisstransfer.com/d/d50389b2-2236-407c-91a6-75b6f308ee31

Source ( FR ) : QNAP - Hyper Data Protector 2.2 et NetBak PC Agent 1.2 - N'effectuez pas tout de suite la mise Ă  jour | Forum des NAS : Synology, Qnap, Asustor...

9

the official link is now available

https://download.qnap.com/Storage/Utility/QNAPNetBakPCAgent-1.2.1.629.exe

10

And it’s working :slight_smile: Thank you guys for help.

11

Thank you Tomasz to open the case. Problem only present in “some” european language. I’m “Italian”:smile: