I’m new to all of this and wanted to share some issues I ran into and the resolutions I found when getting my TS-464 setup for the first time.
I got mine bundled and preconfigured because I wanted it pretty much ready to go out of the box. Unfortunately, it didn’t go that way.
1st issue: The cloud app couldn’t connect to my device to begin the setup. Q finder pro found it without issue, but that was it. I tried the standard troubleshooting of rebooting with and without the drives inserted. I was finally able to resolve the issue by doing a reset (paperclip inserted into the hole on the back) without the drives inserted. This managed to get the cloud app to connect to my device and allow me to go through the setup
2nd issue: Default user/pass do not work for first time login. The quick start guide says the initial user/pass for the first time login is admin and your mac address. Nope. After a lot of google searches, reddit help forum reviews, and trial and error I was about to do another physical reset for 3 seconds because everything I could find told me that that would initiate a password reset. Before doing that I decided to try logging in one last time. This time I used admin for the user and my cloud key for the pass and it worked.
3rd issue: Hybridmount woes. I have a windows pc with a lot of drives attached. They’re all on my network and are discoverable. I wanted to mount these drives to the nas so I can share files back and forth. I have SMB setup, devices are discoverable on the network and Hybridmount could see them but it absolutely refused to create the mount. It would give the error that it was unable to connect, even though it could see the drives and allow me to select them. I was attempting to create the mount by using //myservername/. It seemed to be working since everything was recognized but it would connect/create the mount. I found a help article stating that you shouldn’t use the double //. So, I took that off and had just /myservername/. Still found everything but wouldn’t connect. I changed /myservername to /myserveripaddress/ and tried again. It worked. All my drives are mounted and everthing is working well.
TL;DR:
1st issue: cloud app can’t connect to begin setup/initialization
Resolution: reset device without the drives inserted
2nd issue: can’t login with the first time login credentials
Resolution: Login with admin as the user and your cloud key as the pass
3rd issue: Hybridmount won’t connect/create mounts for network drives
Resolution: (for smb connections) add the server as /yourserversipaddress/
Hope this helps anyone who maybe experiencing these same issues. Thanks!