Today I found my TS-653B NAS unresponsive. Single red flashing status light. No change after powering off and on. No fan activity, no status on the LCD.
I’ve tried removing all the drives, and, then also removing the RAM, no change.
What are my options?
Could be the power supply. Some people also reported the LPC death with these units
https://forum.qnap.com/viewtopic.php?t=157459
Worst case, you could migrate to a new NAS
Make sure you always have backups!
Power supply was replaced 4 years ago. Symptoms were different.
Fortunately, I do have backups.
Thinking for the cost of a new 6 bay NAS I could buy a whole new computer.
You could enter a support ticket and see what QNAP has to say/offer.
This is probably obvious but with a RAID 6 setup there isn’t going to be an easy way to get the data off the disks without buying another NAS, is there?
A way do mount at least 4 disks at the same time and a software that can read NAS drives
But I thought you said you have backups
I do have backups for at least 97% of the data, and I can re-download the rest. I even tested them! It would just be faster to start from the local copy.
Has anyone ever written a guide of how to do it? Not that I have a 4 disk enclosure just sitting around or anything but I’m curious.
The sellers of the software you need, wrote guides..yes
Possibly, but possibly not. It depends on what format your current backup is. It isn’t a simple process to mount all the drives, and you have to have a system to mount them in. Maybe you do. Then, once you’ve downloaded and configured everything under a Linux distro, you still have to transfer everything.
If your backup is a local external disk, then I would argue that a straight up rebuild and restore is easier and faster.
Thanks to both of you. That’s an interesting read on what’s involved in recovering from the drives in the NAS.
FWIW I had the NAS backed up to the BackBlaze cloud (b2) with client side encryption enabled. I have downloaded all the data and verified I can decrypt it with QNAPs QENC Decryptor utility on my machine. I do have a partial local backup but its aged.
Mostly leaving this here as breadcrumbs for anyone with similar issues in the future.
Could you describe the LED light sequence from the moment you power it on?
Specifically, does the red light flash immediately, or are there other light changes before it starts flashing red?
Additionally, please open a support ticket for us. Our Support Team will be able to assist you further with this issue. Thanks!
The red light flashes immediately. Q-202511-57554