I had a RAID error in my NAS. Suddenly, I no longer had access to one hard drive. A RAID error was displayed. I couldn’t fix the error via QTS. I removed the hard drive and inserted it into another drive bay of the NAS. The error persisted. Then I removed the faulty hard drive from the bay and inserted another hard drive, which I was able to format without any problems. After that, I reinserted the faulty hard drive and the problem reappeared.
In QTS, the drive bay with the inserted hard drive is shown as “SATA Inactive” under “Storage/VJBOD”.
The faulty hard drive is only seven months old. Since I have a data backup, it would be sufficient for me if I could simply reformat and reuse the hard drive.
Are there any recommendations for this problem? I hope you can help me with this issue.
Moved to the German subforum, please pay attention to the language, it’s not that hard.
How exactly was the NAS set up? The title says RAID, but in the text only a single drive is mentioned. (Of course, things like NAS model and firmware version are also missing, etc.)
Pretty risky (especially if the defective drive contains the system volume… all apps gone),
What exactly is the disk error? If it’s a physical defect, then formatting won’t help either (only replacement by the manufacturer if it’s still under warranty, or the trash).
It’s the sixth hard drive from the NAS and luckily not the system volume. Before I removed the hard drive from the NAS, only a RAID error was displayed. When I tried to create a new RAID, I received a message that this was not possible.
Since the hard drive is still under warranty, I can file a warranty claim if nothing else helps. How can I delete the data on the hard drive without being able to access it? I don’t want to send back a hard drive with data on it. Is there a way to do this?
I probably set up the hard drives incorrectly. Each of the six hard drives was configured as a separate RAID group with the RAID type “Single Disk.” There are six hard drives with six RAID groups installed in the NAS. I just checked this again in QTS under “Storage/Snapshots.” The other five hard drives are working perfectly and have the status “Ready” and “Good.” I installed two new hard drives from Seagate at the same time. One works perfectly, the other is defective.
Thank you very much for your support. I probably have no other choice but to buy a new hard drive at a significantly higher price. The data is fully backed up, so that’s not a problem. But I will not send a hard drive with my data to the manufacturer for a warranty claim. That is too risky for me for privacy reasons.
Bevor du dein Gerät zur Reparatur einsendest, könntest Du auch die integrierte Funktion „Sicheres Löschen“ des NAS nutzen oder die Festplatten ausbauen und das sichere Löschen direkt am PC durchführen. Hoffentlich hilft dir das weiter!
Selbstverständlich solltest du deine wichtigen Daten immer sichern!
Before sending in your unit for repair, you may also consider using the NAS’s built-in Secure Erase feature, or removing the drives and performing a Secure Erase directly from a PC. Hope that helps!
Of course, always make sure your important data is backed up!