I am new to this software, until now I used other manufactures solutions.
I did setup the software, on a qnap nas, activated the license, added the primary tenant domain and the domain which is used by the users. Selected that everything should be backuped and created a schedule.
Backup runs, had an error at the first day, but afterwards it finishes with sucess for all items. Still it shows an orange exclamation mark for the user (there is only one user in this o365), Also the amount of data does not match what actually is stored at microsoft.
It seems the whole online archive mailbox is missing. I see no option to select or deselect the online archive.
Could you share screenshots of the error message and your settings so we can take a look? If there’s any sensitive information, please remember to black it out first. Thanks!
one is from the Boxafe UI, showing the data usage. The domain which is used is the one with the “partially protected” warning.(besided of the yellow warning I cannot see anything which would give me a clue why it appears). However Storage size is 7.76GB used.
The other screenshots are from the MS o365 platform.
Here you can see the users personal mailbox currenlty uses 18.66GB, but also you see there is an “in-situ-archive” (the archive mailbox) which uses21.84GB.
Even if it is possible your software does store the data with zip or similar compression, it does not look very likely that 40GB will shrink to 7.76GB.
Also I did try to search a few items which are in the archive mailbox, but they will not be found in the boxafe storage, confirming my suspicion the backup does not include the online archive.
Also, I searched for the oldest message in the sent items folder of the mailbox. It will not be found in the boxafe storage, which makes me think even the normal mailbox is not backuped completely.
There are not many options to change settings in the programs UI, but If you can give me a direction where to look, that woud be great.
