I have been trying to back up a windows 11 PC to my TS-262 NAS, but keep getting a failure log saying “failed. A snapshot could not be created”.
Can anyone advise what could be going wrong?
Could you please send me the HDP PC Agent debug report via private message? We’ll be able to analyze it further from there. Thanks!
Hi SteveKo, I am new here so not sure how to send a private message.
I’ve adjusted your permissions — you should now be able to send me a private message by clicking on my profile picture. Thanks!
HI SteveKo, I was just wondering if you did receive my HDP PC Agent debug report? And is there any update?
Sorry for the late reply! I have already confirmed with our R&D team and sent you the analysis results via private message. If you have any further questions, feel free to reach out to us anytime. Thanks!