HDP v2.2.4 and NetBack Up Agent v1.2.6 On W11 25H2

Greetings,

I’m still using v2.2.4 of HDP and v1.2.6 of the PC Agent. I did grab v1.3.0 that marcoi posted in anticipation of any issues that might arise. One thing I noticed that’s missing from the agent is its ability to wake the computer to perform a backup. There’s an option to have it run at login/off or shut down, but not wake if the computer is sleeping. This is a 10-year-old feature that I was surprised wasn’t present in the agent, so I opened a feature request with support. They told me it was being considered for the next release. Maybe they believe it should be an option also. So here’s the hoping. I know I can use the windows scheduler and wake the computer up and then call the task but, I think it should be included without jumping through hoops. This is a free solution though, so it is what it is.

The v1.2.6 agent installed on W11 25H2 without a problem. It properly configured firewall rules to allow it’s communication without any intervention on my part. I’ve run a few backups manually and they appear to be working fine. What I did have a problem with was USB boot drive creation. I found a few posts from others that said rebooting the system often resolves it so I did that but continued to have some problems. The system would hang on step four of five and then ask me to format the boot device a second time during the creation process. I was using an 8 GB stick but I see that the utility “likes” a 1 GB stick. (Typical for WinPE). I finally used diskpart from a command line and created my own 1 GB partition. This time USB boot disk creation was successful.

Having used these types of tools for years I know the importance of testing the boot and restore process. I quickly realized that the WinPE stick didn’t have a nic driver for my PC. It kept failing when I would enter an IP, SM and Gateway with DNS. I confirmed by running ipconfig and got nothing back so it was obvious the WinPE environment didn’t have a nic driver. It’s an older system so I’ll grab the driver and see if I can incorporate it without having to add it and the RAID Controller driver if needed. As before these things have been eradicated long ago in other products. Maybe it’s the age of my hardware but I chuckled because it brought me back to something we all had to deal with in a previous life.

I’ll probably work on that later today. There’s only one other thing I have an issue with. With HDP running on the NAS, when the PC the agent is running on goes to sleep HDP generates an email for reconnection about every 15 minutes. I went into notifications and started disabling the checkboxes but removing all but one and then changing it to each didn’t resolve the behavior. So the HDP App could potentially generate thousands of emails if allowed to run in a "listening” state. I got over 350 emails in just half a day. If this is how it works, it’s going to be a deal breaker for me. I want an email notification when a job runs, completes or fails but I don’t need to get an email every 15 minutes telling me that it can’t connect to a PC that’s sleeping. Stopping the HDP App on the NAS is a workaround but defeats the purpose of an unattended backup.

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I have not modified Notification Criteria yet. It might be here?

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I opened a case with support tp see what they might comment or suggest. If anyone has tips, I’d appreciate it.

Cheers

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I got a request for deletion (due to support working on it), but I’d rather have this concluded with the (hopefully) eventual resolution, in case other people have the same issue/question.

Would that be OK, or you insist on removal of this topic ?

You can leave it. I’ve found some additional information after my first reply with support. I’ll update the thread once I have more information back from them.

Thanks

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Hello,

This feature is supported starting from HDP for PC/VM v2.3.1 (HDP PC Agent v1.3.0), which was released today.
Please upgrade, then you can enable “Automatically wake the computer to run this task” when editing a backup job.

Thank you Jack! This is great news. I’m still dealing with being bombarded by emails from HDP when the endpoint is sleeping but this is a step in the right direction.

Stopping the HDP service was my workaround. Until…. I discovered that HBS 3 will not run jobs like NAS back up to external unless HDP is running. Why are these two things tied together?

I’ve been running jobs with HBS 3 for years. Then I add HDP for PC backup and jobs for a different App break. I hope a solution for this exists. They use completely different repositories. :thinking:

I am very grateful for the updated PC agent. Big step forward. :+1: and QNAP support is awesome. :heart:

I’ll grab both and start testing. :slightly_smiling_face:

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I’ve updated HDP on my NAS and the agent on my PC. HDP for PC/VM v2.3.1 (HDP PC Agent v1.3.0).

Unfortunately, I have not been able to create an updated boot media. Creation hangs at step 2/5 mounting image.

I uninstalled everything, and ensured no installation folders were left behind. Then restarted. I ran the 1.3.0 installer as admin. It installed the agent and reconnected to HDP and the repository automatically. Then I ran the create boot media utility. It installed the Windows ADK and then the Windows PE environment (I accepted all defaults as indicated in the documentation). No errors, all went smoothly. Re-started again.

Tried creating boot media again with three different sticks. 2 were 8GB, one was 16GB. All hang in the same spot. Step 2/5 mounting image.

Firewall rules exist for the net backup agent. No third party AV is installed. Windows Security doesn’t show any activity. Also tried running diskpart on all three of the USB sticks. Ran the "clean” command. Tried formatting FAT32 and NTFS and running the creation tool. Same behavior.

I haven’t looked at the Event Viewer yet. No obvious errors, creation just sits at step 2/5 forever. It appears to be something in the software environment but it’s not obvious. The only software that’s installed on this system is DxO PhotoLab, FilmPack, Nvidia graphic drivers and the HDP Agent. W11 25H2 :face_savoring_food: