Hyper Data Protector stops working

English Backup and data protection
1

I have configured a bunch of computers to backup to Hyper Data Protector and it worked find for a couple of weeks. Hasn’t backup for 6 days now (Since May 24, 2025) and the logs show an error:

[Hyper Data Protector] Failed to refresh NetBak PC Agent inventory “Computername”. Unexpected error from Inventory.

I also have a VMware backup job created. And it fails to start the job with the error:
Hyper Data Protector Failed to start VMware backup job “VMBackups” Internal Server error. (Error code: -1)

I remember that there was an update to this recently. But I can’t remember if I ran the update on my Home NAS or the Office NAS. The issue is with the Office NAS. No way to tell what version it is and what was the last day that it was installed. I don’t understand it coz other apps have the version number right on the AppCenter.

Anyone else having this issue?

2

Hi @Bluebeep ,

We need log files to diagnose this issue. Please provide them if you can.
How to extract the Hyper Data Protector debug logs to send for analysis? | QNAP

You can also try:

  1. Reboot your NAS.
  2. Update HDP to the latest version.

Let us know if these steps help. Thanks!

3

Hi SteveKo,

I have tried rebooting the system and I believe HDP is the latest version.

I have the Debug Logs. Should they be attached here?