iDrive headaches

English Backup and data protection
1

I’m tryingto re-activate my iDrive backup after a few years dormant and it’s giving me a hard time. The app re-installed ok in my QTS ver 4.3.4 (end of life) but when I launch it, a new browser page opnes up with an error: “Page not found or the web server is currently unavailable. Please contact the website administrator for help.” the address is the nas ip 192.168.1.200/iDrive.

I’ve researched this topic for hours and disabled by antivirus and browsign security etc., but it won’t launch. any help would be appreciated.

2

Do you have the built in QNAP web server running? You will need to enable that to enable the iDrive app to work.

3

not sure how to do that…

update: I figured it out, you were right, the web server was not enabled, thanks!

Maybe you should tell the QNAP support team this, they’ve got me on dump long files and clear cache that didn’t exist or work!

4

Thank you for your feedback, and we sincerely apologize for the unsatisfactory experience. Our technical support team follows standard operating procedures and training, but we will take your suggestions into consideration as a reference for related matters. Thanks again for taking the time to share your thoughts!

5

@SteveKo - perhaps the problem was not that they were following standard steps but that this is really a 3rd party app? I mean the first step in troubleshooting should have been to ask the user to ensure the internal web server was enabled. For a web based app like this that is 1000% part of the standard operating procedure.

6

I get this message when I start the drive app

" Installed IDrive App is not supported for your NAS device"

This message just popped up and I have no clue why.
I have been using Idrive on with this NAS for years so ?? why is this happening.
Web server is on. I drive support is not responding :frowning:

Any thought here ?

Im running Idrive on a QNAP TS431-P2

7

I use iDrive as well and have not seen this.

What version QTS, what version iDrive?

8

Thanks for trying to help.

I’m running QTS 5.2.9.3499
IDrive 2.07.02

9

I would try downgrading iDrive to a previous version. It’s possible newer versions are compatible with QTS/QuTS 6 only.

10

That indeed worked.
I went to the app centre and the preferred version of Idrive for my nas was the one I have installed.
I went to version 2.06.05 and that works.

Qnap NAS now advises me to upgrade again to 2.07.02 again but I have to ignore that ?
Question I have now… what does this mean for the future ? is my NAS obsolete ?

11

Great!

Well, your NAS is 9 years old as that model was released on September 14th, 2017. I don’t know if this model has gone into the EOL designation at QNAP but I would expect everything from that long ago to get there pretty soon. The A15 ARM processor your model has is pretty old. There’s far more powerful processors now. So I would not expect it to be able to run any of the new 6.x OS releases.

People don’t like it when their NAS is not supported. But QNAP has to draw a line somewhere. So sorry. My TS-451 is not going to be supported either.

That said, the NAS will continue to work. QTS 5.x will get updates for some period of time moving forward that you should be able to take advantage of. Tech support will still help with tickets.

As for iDrive not working, I would open a ticket with QNAP on it and report that the newer build is not working. iDrive should either fix that or QNAP should not alert your NAS to a version for which it is incompatible.

12

I agree, this model is still supported, but the Cortex-A15 is currently the lowest supported processor. I have one of these NAS models, and whilst it runs QTS 5 pretty-well, I don’t think it will get QTS 6 support.

IMO, the A15 CPU NAS models will be the next to go EOL.