can't access my NAS web interface

German
1

Hello everyone,

maybe someone can help me.

I have a NAS and I can access it via Mac Finder, which means I can create folders, move files, open them—everything works. The NAS is also detected via Qfinder Pro. However, when I try to access the web interface from there, I get to the login window, which also shows the name of my NAS, but the login no longer works.

I think it’s because the NAS was originally registered with one IP address, and now, due to adjustments in my home network, it has a different IP address. That’s why my login no longer matches. The old URL for the web interface and the new one are now different, and the login doesn’t work on the new URL, so I can’t log in or access my NAS through the web interface.

This wasn’t really a problem until now, but suddenly I can no longer access my NAS with Plex. Probably the Plex Media Server on the NAS has stopped working, and I can’t update it because I have no access to the web interface. Now I have to do something, but I don’t know what to do.

When I click on my QNAP account on MYQNAPCLOUD (MyQNAPCloud) and check the information for my NAS, it still shows the old IP address for the device, not the new one. But I don’t know how I can change it.

So many questions… I hope I was able to explain my problem somewhat clearly. It would be great if someone could help me.

2

The login doesn’t care whether you access it with or without a particular IP address.

If you’ve forgotten your password, you can reset it with a 3-second reset. What’s important is your NAS model and especially the firmware version.

3

Hi Seppl :slight_smile:
At first glance, it sounds like you might be accessing two different QNAPs.
As dolbyman already mentioned, it doesn’t matter what the IP is called—what’s important is that the QNAP’s Ethernet interface is listening on that IP.
You’ll get different logins because of:

  • New firmware (5.x to 6.x)
  • Different users
    If you created a hyperlink for Plex, try editing it to check if the old IP address is still stored there :wink:
    Also, you shouldn’t assign DHCP to a NAS; set a static IP instead—and register it in DNS with its name. That way, you’ll have fewer issues.
4

hi dolbyman,

thanks a lot for the tip! After the reset, I can access the web interface again and Plex is working too!

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