Can't access my NAS anymore

Deutsch
1

Hello,
without having made any changes to the NAS or the software myself, I suddenly no longer have access to my NAS TS-451 D2 (QTS / version 5.2.10.3577).

When I try to open the NAS using QFinder with a double-click, the blue screen with the note “Loading” and the magnifying glass with the moving dot appears. But nothing else happens. I do not get a login prompt.

If I try to open the NAS via the shortcut saved on my Windows desktop, I get the message from the Windows system:
"\\Videoarchiv-2 could not be accessed.

Make sure that the name is spelled correctly.
There may be a network error. Click “Diagnose”
to identify and fix network problems."

If I do so, no error is found.

I also can no longer access the NAS from my QNAP apps on my phone (Android). For example, in QuMagie I get a message saying that the device cannot be connected to.

I’m also puzzled that I can access the NAS status data with Qmanager, but not with the other apps.

Could the problem possibly be connected to the worldwide security vulnerability that was mentioned in the media? Or do I need to install an update? If so, how can I do that without access?

What can I do to regain access to the NAS?

Thank you very much for your support!!

2

The security vulnerability would only be relevant if the QNAP was directly exposed to the internet (port forwarding or UPnP).

So far, everything just sounds like the NAS isn’t starting up anymore.

3

===Auf Deutsch übersetzt===

Kennst du die IP-Adresse des NAS? Kannst du eine Eingabeaufforderung öffnen und einen Ping-Befehl an das Gerät senden? Antwortet es?

Manchmal ist die Ursache ganz simpel – etwa ein Kabel, das sich gelöst hat, oder Ähnliches. In anderen Fällen ist es komplizierter.

Schauen wir aber erst einmal, ob das Gerät auf Pings im Netzwerk reagiert.

4

Thanks for your feedback. Do you also have any advice on what I should or could do?

5

Sorry, I’m pretty much a newbie here. How do I do that?

6

Hello,

On Windows, just go to Start → Run → cmd

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and ping the IP of the NAS
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grafik556×349 8.04 KB

What do the LEDs on the NAS look like?

7

I think Gemini Lake didn’t have any LPC issues (if that’s what you mean)

8

I also have a TS-251D with the same CPU. :wink:
I meant whether the LED is showing an error (LAN, etc.).

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