I guess you are revisiting this issue for the benefit of others
As far as I am concerned you are crashing an open door
Unfortunately, since this is a home device I failed to have a backup and I have to live with the consequences. As an IT Professional I do not advice a customer to go to production without having a backup strategy and solution in place.
I opened the ticket with qnap, the qnap engineer mounted the RAID 5 group but the data I cared for were not among the salvaged ones.
Tough crowd.
It is often the same in the QNAP Forums, which is why I stopped going there. QNAP markets their NAS boxes to home users, and if the user gets into trouble, it becomes âblame the user.â âDid you have a backup? Can you use a terminal to address your NAS? WHAT? You use the GUI? Are you an idiot?â Well, not really, but I donât spend my life in user support groups and forums either.
After successfully running RAID 5 on my TS419P for many years, upgrading the drives successfully once, and in the midst of looking into the market for my next NAS, I too have suffered a drive failure.
Yes, my NAS is backed up, so you canât bully me about that.
In anticipation of a new system, I replaced the WD Red HDD with a higher capacity SSD. Every bit of reading and research I found told me that I could do this, but that it would only be recognized as the same capacity as the other drives. So what? The NAS had plenty of remaining capacity and I was planning on migrating to something new next year.
But the RAID 5 array did not rebuild. It simply recognizes the SSD as one of the same capacity as the others and sits there. I would be very happy indeed if it would rebuild, but nothing is happening. No alternating red/green LED flashing. Nothing.
I guess that I am looking at reformatting everything into a new RAID 5 array and repopulating the data from the backup.
Any friendly advice? Do I open a support ticket? Is the mix of HDDâs with one new SSD a problem?
I gird my loins and put on my helmet in anticipation of a response.
Well you see the same as on the old forums as:
a) Well, for most things the users ARE to blame, ignorance does not absolve from sin. (Pouring water on your grease fire just because you didnât know better, is still setting your kitchen on fire, no matter how much your argue with the flames.)
b) Many old users moved over from there.
For the rest, please open a new topic and explain in detail what you did.
All I see is that you replaced a drive (must have been in a RAID otherwise how would it âstayâ the same size, it would be a new drive with no data?)
including, apparently, the trolls 
Not sure what you mean ⌠or are you planning to make your stint a short one ?
Hi Tom, it does make sense though. I mean if you donât have a backup what are they going to do? I knew that I had to have a backup and had purchased an SSD to mount it over usb-c but then the drive had problems and I couldnât use it.
Coming to your issue, I found this Can I mix HDDs and SSDs in the same RAID group? | QNAP
Pretty dangerous to call the forum moderator a troll.
QNAP has no control over your hard drives. So if you hard drive fails, well, that is not QNAPâs fault.
Itâs not bullying to speak the truth. Period.
If you donât like hearing the truth, you are welcome to spend your time elsewhere.
Sorry, only just saw this.
It refers to past âsupportâ that I both witnessed and receivedreceived in the QNAP forums from a smug âtruthtellerâ It may give an experienced moderator satisfaction to let an inexperienced user know that they are an idiot, but I donât see that as support. I guess itâs the difference between support and moderation. Iâve seen plenty of moderators that are happy to help and others that have found a place to be a big shot. Sometimes you can tell them by the avatar and nick they use.
I learned the word, troll, from fairy tales as a child. A sort of monster that lurks, waiting to ambush unsuspecting passerby. It is an apt term for some moderators. âA myth is a lie in service of a greater truth.â
Period.
I have no idea what you are on about, you âhijackedâ someone elseâs topic and I replied to you and asked you open a new topic.
You did that and I have been replying you there
I am still not sure if these are generalizations or personal attacks (again as I am helping you in the other topic I have no idea where these would come from)