Microsoft 365 user list sync

English Backup and data protection
1

Hallo,

I have configured HDP for Saas, for Microsoft 365 I have add correctly domain, but not sync users.

When go to Domain settings → Users → Add users → Sync user list, and sync, list remain empty.

I have 3 users on microsoft, 1 unlicensed only for administration and 2 users licensed.

The Plan are Microsoft 365 Business basic.

Thanks

2

Hello,

please help us verify two possibilities to narrow down the issue:

1. Check if users are already in the list

Our system logic hides users who are already added to the backup protection. Please check your current user list—if those 2 licensed users are already there, they will not appear in the “Add users” sync list again.

2. Verify Account Permissions

Please ensure that the account used for the integration has sufficient permissions to access the directory. If the API permissions in the Microsoft Entra (Azure) portal lack the necessary “Admin Consent,” the user list may return empty.

Thanks. :slight_smile:

3

Hello,

i have the same Problem, no user.

Microsoft 365 Business Basic

Thanks

Henry

4

Hallo JackWang,

No, there are no users in HDP.

user_list
user_list731×550 24.3 KB

This is the role permissions of user registered on HDP

365_user_role
365_user_role913×844 44.8 KB

And this is a HDP permissions app on azure entra

365_hdp_autorization
365_hdp_autorization1866×718 92 KB

5

Hello,

I would like to let you know that the process you are currently using follows the method from HDP for Saas (Boxafe) versions prior to 2.2.0.

Starting from version 2.2.0, the mechanism has been significantly simplified:

  • No more manual configuration: Users no longer need to perform extra manual steps to authorize HDP for SaaS (Boxafe).

  • Direct Integration: HDP for SaaS (Boxafe) now directly authenticates and registers with Microsoft Azure AD.

  • One-Click Setup: You can complete the entire process simply via M365 OAuth login.

It is much more efficient and user-friendly. For step-by-step visual instructions, please refer to this Quick Start Guide.

2026-01-27_10-38-52
2026-01-27_10-38-52932×529 52.6 KB

image
image1296×367 22.9 KB

6

Hi,

I have always used that procedure! but not working.

7

I have resolved, with support, i have add my domain in M365, this domain must be added to subdomain.

For help go to HDP for SaaS Quick Start Guide | QNAP (Canada)

8

You are a life saver, thanks for posting this hint to the new setup solution. Our user sync was also empty, but with your hint, we ended up selecting the main onmicrosoft domain in our case, then adding subdomains to the main one in HDP domain page. But then still the list was empty, turns out in the domains page you need to first click to expand the main domain row for it to start showing all its subdomains. Only there within the subdomain edit page, HDP would finally find our users and then we were able to configure backups for them just fine, but each subdomain its own steps and settings.
Not ideal when you have a setup with separate subdomains for invididuals, hope QNAP will make a global search kind of option for future cases of smaller domains. Even the schedules are setup per subdomain, which can be powerful for large organisations perhaps, but does make it easy to forget to adjust one of these schedules. Fortunately the subdomains do become visible on the dashboard after adding them, so you can keep track per subdomain that the backups actually start to run and keep running.