My media library is empty after Multimedia Console upgrade to 2.10.0

English Multimedia
1

Hi all,

After Multimedia Console upgrade to the latest available available version 2.10.0, the whole content in my Music Station (Qmusic), QuMagie, Video Station (Qvideo) has disapeared.

  1. Users have still access to the all media files in File Station (Qfile) and have proper rights to the folders.
  2. Media source folders are defined for Music Station, QuMagie.
  3. I’ve perform full reindex of MMC library couple of times.
  4. I’ve reinstalled MMC and other apps also.
  5. I’ve perform actions descripbed here https://www.qnap.com/nl-nl/how-to/faq/article/files-dont-show-up-in-my-media-library-how-to-fix-it:

/etc/init.d/StartMediaService.sh stop

/etc/init.d/mariadb.sh stop

mv /share/CACHEDEV1_DATA/.system /share/CACHEDEV1_DATA/.system_old

/etc/init.d/mariadb.sh start

/etc/init.d/StartMediaService.sh start

No effect.
Any advice would be appreciated. Thanks in advance.

2

@vitoldo sorry to hear that you are experiencing this issue after the recent upgrade.

We have tried upgrade Multimedia Console, then downgrade it, and then upgrade again several times but still unable to reproduce the problem. Since you have already tried all the standard troubleshooting steps including rebuilding the database, it seems this might be a specific isolated issue related to your environment.

Would you mind open a support ticket at https://service.qnap.com/ to let our technical support team to arrange a remote session and check your environment directly to confirm what happened?

3

@haru0 Thank you for reply.
I opened a ticket but it has since been closed because I haven’t yet accepted the remote access rules.
MMC can properly share files with Music Station, QuMedia, etc., while reindexing. Analyzing the entries in the mymediadbserver.log file in the share/CAHCEDEV1_DATA/.system/log folder, I noticed that thousands of ‘weird’ entries appear in the log at the very end of the reindexing process. From that point on, the multimedia content becomes inaccessible to the applications:

…..
[2026-03-27 10:43:50][ERROR][ACL3Util.cpp:547:ACL3_RebuildDirImpl]: Batch insert failed for directory 3170
[2026-03-27 10:43:50][ERROR][ACL3Util.cpp:547:ACL3_RebuildDirImpl]: Batch insert failed for directory 3171
[2026-03-27 10:43:50][ERROR][ACL3Util.cpp:547:ACL3_RebuildDirImpl]: Batch insert failed for directory 3172
[2026-03-27 10:43:50][INFO][ACL3Util.cpp:627:ACL3_Rebuild]: End

Running ‘Check File System’ from the GUI restored proper library access, but only until MMC started indexing the files again. So I ran another ‘Check File System’, but this time a different error occurred, preventing the file system check from running, and the message “Examination failed (Cannot unmount disk)” appeared halfway through the check.
I don’t know if the source of my MMC problems lies elsewhere, perhaps in the file system? Or is it related to the MMC application itself?