I thought I’d reach out to the community for their thoughts on an RMA repair that “missed the mark” regarding the QA/QC process before being returned to me.
My TS-644 failed to boot with the 8GB memory module in mem slot 1. Moving the module to mem slot 2 and all was well. I initiated and RMA for this failure under warranty and sent the unit back to QNAP for repair.
Yesterday, I received the unit back and earlier this morning found the time to test it. To my dismay, I found that, although the unit boots with the OEM module in mem slot 1, YAY!, the connector and, in particular, the spring clips on either side of mem slot 2 were broken away from the connector and would not hold the additional memory in slot 2. To test the slot itself, I installed the memory and wedged it in place with a piece of foam packing material to keep it in place and, yes, mem slot 2, the edge connector itself anyway, does work.
Is this typical of the repair/QA/QC process or is this just a one-off bit of bad luck on my part. What would be the best thing for QNAP to do to correct this error? Personally, I think they should do an advance RMA with a new or used on back to me and then have me send this one back.
I’d appreciate your thoughts!
