I have tried several times to upgrade the Storage Pool on my drives using the NAS upgrade feature, which requires upgrading one disk at a time through the web interface. The problem is that after waiting three days for the RAID array to rebuild per drive, the front-end software crashes, so I can no longer access the dashboard using the IP address via a browser or log in using QNAP’s Qfinder Pro. The only solution then for me is to hold the power button and wait for the NAS to beep and shut down, and then restart. I have been able to build the arrays twice this way. However, the option to expand the Storage Pool is only available if that interface is open, and there is no way to keep your interface active for three (3) days. The interface has a serious issue with your front-end software, as it lacks an option (which needs to be added) that allows you to expand the Storage Pool when you can’t connect to the interface after it builds the array for one drive and then the second; this crash occurs often when you can’t you access the interface. I am unable to grow the Storage Pool, as you only allow this option after both drives have been replaced and only via your one-to-one method. I have found out that once I ‘clone’ the ‘1’ drive I can place the ‘2’ drive and the NAS will immediately recognize that it needs to clone that drive, but still not provide me the ‘expand Storage Pool’ option as the interface crashes during the 3 days it takes to build the RAID. Although the control panel displays my drive’s correct TB available when I access my volumes and other information, once this is done, I am still unable to increase my Storage Pool, and therefore, I am losing out on 25% of the space I just upgraded. It is unacceptable, as there is no solution since you must upgrade both your disks via the one-at-a-time method, as this NAS is only a two-disk system. However, this approach will not work because it crashes, and you cannot choose to expand your Storage Pool at any other time.
QNAP, please add an option to the administrator options in the Control panel. When you enter disk management, include an ‘Actions’ option to increase the Storage Pool afterward, not just during the one-to-one copy option when you initiate a new drive. It’s impossible when your software crashes and you can’t access it via a 192.168.X.X feature. However, a hard reboot with the power button restores the NAS. I can access my NAS via the web interface and view my RAID drives with the correct available storage capacity, but I am unable to take any actions to have the NAS increase the Storage Pool at that point. The NAS still has the Storage Pool capacity set to the old RAID drives, even though the control panel shows the correct TB for my new drives. It will not allow me to expand my Storage Pool. Now I have unused space on the new drives, which defeats the whole purpose of spending all the money on two new, larger drives that can’t be accessed. Please add code so it’s not only at the clone drive option and second rebuild array, as the interface is just ‘buggy’, and once you can’t log in to have that option after several days, you lose it, and it should be something in the control panel features as well.
