I have a new TS-253 NAS that appears not to have internet access. No problem accessing the NAS over my LAN, but it doesn’t find firmware updates (firmware is definitely out of date) and can’t open the app store. What could be causing this? Thanks.

Can you please open Network and Virtual switch and tell us what your network settings are for your NAS? Do you have your router set up as your gateway?

Network & Virtual Switch won’t open. The NAS connects to the network via a Dell switch connected directly to the router. I have another QNAP NAS connected to the network in the same way that works fine. Very strange. This is my fourth QNAP NAS and have never had an issue like this before.

[image] MDRiggs: Network & Virtual Switch won’t open. Suggest re-applying the latest firmware available for that model NAS. It’s currently 5.2.7.3297

NAS won’t connect to the internet to download that firmware update. That’s the basic problem.

Download the firmware manually on your PC from QNAP’s website, then apply it through the NAS web UI. :nerd_face:

Are you using Qfinder? If so, is your device visible in the Qfinder list? A screenshot would be super helpful for us to see exactly what you’re seeing. Thanks!

QFinder sees it, and I can log onto it fine. The router sees the NAS; it’s on the network. But the NAS doesn’t see the internet. My fourth QNAP NAS and never had a problem like this before. Gave up and returned it finally.

If you need any further assistance down the road, please don’t hesitate to contact us anytime! In our experience, similar situations are often caused by a DNS configuration issue. Just a friendly suggestion for anyone else who might run into this!

Could not configure DNS, either automatically or manually.

Well, the problem was not the NAS. You gave up too easily.

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No internet access on new TS-253E NAS

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