Hi everyone,
Thank you for reporting this issue. We sincerely apologize for the inconvenience caused by the recent QuMagie backup failures (“Uploading failed / Waiting to retry”) after the latest update.
We are actively resolving this and have two solutions for you:
Solution 1: Wait for the upcoming v2.9.3 Update (Recommended)
We are currently pushing a new hotfix version (v2.9.3) to the App Center. This update will completely resolve the upload/backup issue. It will be available for download very shortly.
Solution 2: Quick Workaround (If you need to backup immediately)
If you cannot wait for the v2.9.3 update and need the backup feature to work right now, you can perform a clean reinstall of the current version:
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Go to App Center on your QNAP NAS.
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Find QuMagie and click Uninstall (Your existing photo library and indexing data will remain safe).
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Reinstall QuMagie v2.9.2 directly from the App Center. This will fetch the correct package and immediately restore the backup/upload functionality.
Thank you for your patience and understanding while we deploy the fix.
Best regards,
QNAP QuMagie Product Team