Hi,
I’ve pressed the factory reset button on the back of the NAS in order to get rid of 2step verification that was giving me problems. Now when I try to sign in with the factory reset passwords, I get login credential issues being incorrect or no longer valid. How do I get the password reset working?
Thanks.
default password has recently changed (5.2.0 and later)
Thanks,
Further to this, I’ve tried the MAC address and I can’t access a cloudkey. When I do into details, it asks for a id/password. The version that it indicates is 5.2.4.3092
Note that when I did the factory reset, the name of the NAS remained the same. Is it possible that the factory reset didn’t take?
BTW, not super computer literate.
thanks,
When you say you cannot access the cloudkey, does that mean you have no cloudkey sticker ?
You can send me a PN with your MAC1 address and I can send you back your cloudkey if you cannot get it any other way.
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no, I do not have the cloudkey sticker.
how do I PM you?
