Problem Delete home-dir

English Storage
1

Device TS-253D
OS: TS-X53D_20251225-5.2.8.3359.img

Logged in as administrator, I can’t delete the (empty) home-directory from a User that no longer exists.
The “enable home-folder for all users” in Advanced settings is disabled.

At first I had problems deleting @Recycle : Failed to delete “/homes/UserName/@Recycle” but finally could delete it under “/homes/@Recycle”.
So that one is no longer visible as “/homes/UserName/@Recycle” nor “/homes/@Recycle/UserName”

But still when I try to delete the home-dir “/homes/UserName” it doesn’t work, I still get the : Failed to delete "/homes/UserName/@Recycle"I
I tried several times also with reboots.

How can I get rid of that home-dir ?

On a second TS-253D I did have exactly the same User-setup and didn’t have any problems deleting the concerned home-dir

2

On occasion, I’ve had to resort to using SSH (logged is as the “true” admin) to get into the system and use the “rm” command to delete a directory. Just be careful, it’s easy to delete other things by accident with this command, but if you know what you are doing…… then no problem.

If that doesn’t work, then make sure there are no filesystem errors.

3

Thanks for the reply.

I tried SSH but always get an “Access Denied” and mail with “Message: [QuLog Center] Failed to log in”

SSH is enabled in the device, and I use the “correct not default” admin+PW

4

So you cannot log-in via SSH with the admin user? By any chance, is the user disabled?

5

The default admin is disabled, but I used the “admin” I always use in the webinterface

6

So the default admin account allows you to do a lot more particularly in the SSH shell.

If your “administrative” user account is not allowed for SSH, then you will get a failure on that.

There is no harm in having the admin account active provided your NAS is not exposed to the internet.

7

That’s weird, because my other admin is listed (enabled) in the Telnet/SSH AccessPermissions.

To be clear : the admin I’m talking about is the xxxxy-admin created by the OS when the “admin” was disabled automatically for security reasons. So t’s not an admin I created myself !

8

Maybe try sudo?

9

Finally I got into it with WinSCP instead of PuTTY.

But couldn’t delete the home-dir when connected with xxxxy-admin.
All directories have the owner “admin” So I had to enable the user “admin” and connect WinSCP with “admin” → then I could delete the home-dir.

Weird is, that a shared folder “TEST” created when logged in the browser-interface with xxxxy-admin, also had the owner “admin”, but that one I could delete without problems.

I think when the OS changed the “admin” behaviour, existing things somehow got messed up.

10

Thank you for your feedback! Also, a quick security reminder: if you enabled the default admin account for your recent operations, we strongly recommend disabling it once you have finished.

For better system security, it is best to use a different account with administrative privileges for daily tasks. Thank you!

11

Thank you !
I know, that’s why I’m normally using “xxxxy-admin” with “admin” disabled.

Somewhere, in the FAQ’s where the transition / change of “admin” vs “xxxxy-admin” is explained (reasons a.s.o.) there is mentionned that there are NO consequences.

That’s really isn’t true, the FAQ should be changed and at least mention eventual problems with ownership of directories !

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