QENC on Apple Silicon reports “Incorrect password”, but HBS restores the same files

English Backup and data protection
1

QENC Decrypter 1.2.1.25342 rejects two encrypted PDF samples on my Mac Studio running macOS Tahoe 26.6.2, reporting “Incorrect password”.

A fresh HBS 26.4.4.788 restore, using the backup password entered manually and no copied backup-job configuration, successfully decrypts the same two files. Their sizes and SHA256 hashes match the originals.

Client-side encryption is enabled; QuDedup and compression are disabled.

Has anyone encountered this? Are there known compatibility or password-handling issues, or a recommended standalone recovery method?

2

Hi and welcome to the forum. :slight_smile:

Does your password contain any whitespace?

Are you setting and decrypting in English? Or another language?

Have you experimented with password character-case? Set a simple password in all-lowercase then attempt decryption with QENC. Then, set the same password in all-uppercase, and attempt decryption again. Do both decryptions fail in QENC?