Hello everyone, I have a situation.
Currently, my NAS is set up, and both my computer and phone can connect normally when on the same Wi-Fi. However, once I leave the network, both the computer and phone can only access the hard drive via the web version and cannot connect using the app or software. May I ask how I should configure this?
If you want to connect to your NAS via the app while using different networks such as 4G/5G when you’re out, you can first complete the myQNAPcloud setup and activation on the NAS side.
Next, select the myQNAPcloud connection method in the app.
Once completed, the app will use myQNAPcloud to locate and reconnect to the NAS. Even if you’re not on your home Wi-Fi network, you can still remotely access your home NAS and manage your data in the same way.
Hello, expert. Let me ask a bit more.
I have an app on my phone for listening to music. How should I set it up so it can connect from an external network?
Because I found that connecting back via myQNAPcloud works fine, but the app still doesn’t work.
@beauty621 May I ask which app and method you use to listen to music files stored on your NAS?
Evermusic and CloudMusic both allow you to connect to cloud storage for online access or downloading files for use.
@beauty621 According to the official documentation of Evermusic, it can connect using SMB / WebDAV / DLNA protocols, so if you want to access your NAS from an external network, you need to make sure the protocol used by Evermusic can be accessed externally.
Although QNAP NAS can be configured to expose only WebDAV over HTTPS to the outside, this method is not recommended. It is recommended to use a VPN on your mobile phone to connect back to your home network, and then use the NAS’s internal IP to connect via SMB or WebDAV, which is much safer.
It is recommended that people with related or similar issues also refer to this FAQ:
Using Qfile to Access and Share Files on QNAP NAS | QNAP
Alright, thank you.
Let me ask a bit more~ If I want to transfer large files using a computer on an external network, and the web page disconnects during a long upload, are there any other software or methods I can use?
If you connect via myQNAPcloud Link, it is relatively safer, but because it uses relay, the speed will be slow and transferring large files is more likely to be unstable and disconnect. If you first use VPN to connect to the NAS internal network, and then transfer files via SMB, it will be more stable.
