QNAP Alarm: "The NAS and Q'center have different versions of Q'center Agent installed"

English Firmware
1

Hello all,

I am getting this alarm now for quite some time, and no matter what I’ve tried, it is still there. I am having a QNAP TVS-871, running the latest Firmware update 5.2.5.3145. I run Windows 11 Pro 24H2 on ThinkPads (and Macbooks, yes!) -though not sure this is relevant here.

When I open the app of Q’Center Agent and check the version, it shows as 1.12.4001 (20220813).

When I then open the app of Q’Center and check the version, it shows as 1.12.7050 (20250204).

The Q’Center has a “update agent” button, and whenever I am clicking it, it’s seems to be refreshing (but not sure whether an “update” is taking place anywhere, or not).
When checking the Q’Center Agent though, I can’t find any way to “update” its version, or at least check or direct me where the latest version is so as to download it and do a manual update/installation.

Any thoughts on what I am doing wrong and how to fix this?

Thank you and much appreciated.

Kind regards,
Christos

Q'center Agent
Q'center Agent1513×1201 63.6 KB

Q-Center app
Q-Center app1401×808 93.2 KB

2

Please make sure you switch your UI from Greek to English, before posting screenshots in an English forum

3

Could you tell us if this issue has occurred before? Also, what are your recent update records?

This information will help us understand the problem better.