QNAP HybridMount/HBS3 backup to TrueNAS

English Backup and data protection
1

Hi folks. What used to be working perfectly isn’t anymore and thought I’d reach out for your thoughts and this may not be an issue that QNAP is entirely at fault, if at all..

Previously, I used HybridMount via SMB to TrueNAS being hosted on a Dell PowerEdge R740 server and was able to set up an HBS3 one-way sync job from the QNAP to the TrueNAS without issue. I recently removed and replaced the share on the TrueNAS and attempted to edit the job on HBS3 to the newly named shared directory on TrueNAS. The problem is that wen I attempt to define the destination directory HBS3 does go out an attempt to talk to the TrueNAS but the little detection wheel in HBS3 spins forever without ever being able to show the directory I want to use.

I know the HybridMounted TrueNAS share is working because I can see it in QNAP’s file station and can copy to via paste and delete from without an issue. I can also see the TrueNAS share from with Windows file explorer as well so I know the permissions in Windows and QNAP are working fine.

Any idea why I am unable to get HBS3 to drill down into the TrueNAS and find the directory I am looking for?

2

Since you moved, did your LAN IP addresses change?

You’ve replaced the share on TrueNAS. I would expect you need to recreate the job from scratch instead of just editing it. Try that.

3

LAN IP addresses are the same. I did remove the original job and rebuilt it but still no joy.

Interesting that this is on my TS-1685. I used HybridMount and HBS3 on another of my other NAS systems, a TS-831X at the same firmware level as the TS-1685, and it works perfectly.

Something up with the settings in the TS-1685 I’ll have to work out with respect to HBS3 because, as I said, HybridMount works and I can use Filemanager 6 on this NAS to see the TrueNAS share without issue and move files about at will.

(It may be something as obscure as being the wrong phase of the moon!)

4

Issue Resolved by brute force!

I decided to uninstall HBS3 and HybridMount from the offending TS-1685, reinstalled both apps, and now it works as it was supposed to.

EDIT: I just noticed that there were tons of errors on the TrueNAS system saying that my TS-1685 was trying to use SMBv1… I checked in the setup of SMB on the TS-1685 and it only allows for SMB2 and higher. Any idea why TrueNAS thinks the TS-1685 is trying to use SMB1?