QNAP ID is not verified

English General
1

Hi Guys,
I am experiencing an issue with my QNAP account and require assistance.

  • Registered Email:

  • Issue Description:
    I registered on the QNAP Cloud platform using the above email address. After registration, I successfully set up Multi-Factor Authentication (MFA) on my phone. Once MFA was configured, I was prompted to re-login. However, when I entered the correct credentials, I received the following error message:
    “QNAP ID is not verified.”

Could you please assist me in resolving this issue so I can access my account?Additional Details:

  • MFA setup completed successfully.

  • Error occurs immediately after MFA setup during login.

Please advise on the next steps or any verification process required.

2

I have removed your email (do not post this in a public forum)

Please open a ticket with QNAP and have them take a look

3

Thank you @dolbyman , appreciate it.
I did submit a ticket with QNAP, and they have not responded ever since, its almost 2 weeks now.

4

Oh wow .. 2 weeks ?

QNAP employees and customer/tech support are frequenting this forum. Can you please post your ticket number ? (nobody outside of QNAP can do anything with that)

Hopefully a QNAP employee can expedite your case then.

5

Oh good, I’ll post my ticket number, appreciate the heads up from.
hopefully a QNAP employee will respond anytime today.

6

Have you posted additional responses to your ticket. I bug them repeatedly until they answer! :smiley:

7

@gabrielisikiel If you have any concerns about post your support ticket numbers, you can message me and I will help to forward to the QNAP ID team.

8

I have checked the records with our Support Team.

We see that you opened a ticket on 11/13, and our Support Team already contacted you on 11/14 asking for more information. I suspect the email might have been missed or accidentally sent to your junk/spam folder.

Please don’t worry! Our Support Team will continue assisting you via the support ticket.

Also, if you find it convenient, could you please revise the comment regarding our support team not replying for two weeks? We’d appreciate it! Thanks!

9

Hi,
We have reviewed your QNAP ID status in our system, and all backend records now appear to be correct. It is possible that the issue you encountered earlier was caused by temporary data synchronization between services.

At this time, the problem should no longer occur. Could you please try logging in again and let us know if the issue persists?

If you still experience any errors, please share a screenshot of the message and the approximate time it occurred so we can assist you further.

Thank you for your patience.