Our QNAP NAS does not want boot after a firmware update.
First time : Only noise with green light and yellow light near the power button, no lights on disks.
Second time: boot without the disks drives, short brief screen and still does not boot.
Third time : no lights appears, no noise (even with the disks or without the disks).
The modele of the QNAP NAS is TVS-872XU-RP and the Switching Power Supply model is DPS-250AB-81C.
Can you help me?
To help us understand the issue, could you please tell us which firmware version you updated from and which version you updated to?
The firmware update has probably nothing to do with it…it just caused a reboot
What is the serial number of your NAS ? (starts with Qxx, we just need the date code…e.g. Q21)
The serial number is Q19xxxxx
Then it’s probably the dead chipset issue, I linked to
Hello Dolbyman,
The serial number is Q19xxxxxx
As If it is a chipset issue, can the disks be transferred to another NAS and the data recovered?
I removed everything but the datecode on purpose
Yes, the drives can be moved, but make sure to have a backup strategy (A RAID is not a backup)
Regarding this issue, please open a support ticket. Our Support Team will assist you with it.
You can open a ticket through our Helpdesk or directly via the forum.
Thanks!
Hi Dolbyman,
Just a last question, we have a spare QNAP and the model is TS-863XU-RP.
Can we put the disks from QNAP model TVS-872XU-RP without losting data?
Thanks for your answer.
Use the migration guide I posted above as a guide, make sure the NAS you are using to swap into has no drives left in it.
Also make sure you have backups in the future, if you are worried about dataloss (No, a RAID is not a backup)
Have you tried uping your jumbo frames to 9000 on your nic controllers and set in speed & duplex to 1gig full duplex mode this is in advanced in device manager of windows 10 & 11 I use 11 pro 64 bit 24h2 but mine is running 10gig lan & I use static & not dhcp this too makes a big difference. So set your jumbo frames to 9000 for both pc & nas & mtu at 1518 or 1500 & on the pc 1gig full duplex not auto negotiation & then that way it will work at full speed and not what ever it wants.
A static vs DHCP supplied IP makes a difference? Logically, I see it having zero effect either way as it is completely unrelated, but I’d be happy to hear your reasoning.
Static vs. DHCP should not make any difference at all. An IP is an IP. Doesn’t matter if it gets the address every so often from a server or if it is hard coded by you. Jumbo Frames does make a big difference.