Qnap TS-569L ERROR Restoring firmware

Alex3 · August 9, 2025, 2:42pm

Hello. Please help. I need to reinstall the firmware. I followed the instructions (Restoring firmware in the built-in flash memory (DOM) of a drive
on an Intel processor), but an error occurred.

In the command line, enter the following commands:
sudo su
fdisk –l

/dev/sda - Clonezilla live
/dev/sdb - DOM (NAS)
/dev/sdc - USB root directory - only dom.img (FAT 32, 7 Gb)

Enter the following commands in sequence:
cd /lib/live/mount/medium/
show error

Thank you any help would be highly appreciated!!

albertshan · August 11, 2025, 8:43am

Hello,

Here are some information for your reference.

You only need to prepare 1 USB flash drive instead of two. The NAS recovery image file can be copy to the root directory of the Clonezilla USB flash drive you made.
In the command line, you should be able to find the recover image file in the path /live/image/ instead of /lib/live/mount/medium/

Please let me know if you still have any question after trying it.

Alex3 · August 11, 2025, 2:12pm

Hi, thanks for the information.

I changed the folder.

After entering the command
sudo su
fdisk -l
and I decided to see where I am and what’s in the folder

entered the command
cd /live/image/

I don’t understand why the device is not available ( /dev/sdb (Clonezilla live)) or why I can’t log in /dev/sdb for copy dom.img ?

albertshan · August 12, 2025, 3:07am

Hello,
Thanks for your information.
May I know the Clonezilla version that you download and use and please run the command below and post the command output?

df -h

In addition, you can also refer to the firmware recovery link and do it again.

Alex3 · August 15, 2025, 1:06pm

Hi, sorry for the long answer.

I use clonezilla-live-3.2.2-15-amd64.iso

the command output df -h

albertshan · August 16, 2025, 1:40am

Hello,

Thanks for you response.
It seems that Clonezilla changed the mountpoint in new version.

From your “df -h” command output, you might be able to find the recovery image under /run/live/medium.

Thank you and have a nice day.

Alex3 · August 17, 2025, 7:03am

Hello.

The first problem has been successfully overcome )))
But the second one appeared (((

After copying the firmware QTS 4.3.4.1976 build 20220303
Qnap does not start

After copying the firmware QTS 4.3.4.2814 build 20240618 the same result.

albertshan · August 18, 2025, 1:02am

Hello,

It’s great to hear that you complete the first step successfully.

You mentioned that NAS does not start after copying the firmware. QTS 4.3.4.1976 build 20220303. May I know whether you really perform the copy action?
Please be aware that you should perform the firmware update instead of copying the firmware. QTS 4.3.4.1976 build 20220303 to the NAS directly.

Thank you.

Alex3 · August 26, 2025, 4:09pm

Hi.

I did a firmware update. After the update, the NAS did not boot. And I followed the instructions - NAS Recovery Guide for TS-453Bmini, TS-269 Pro, TS-269L, TS-x79, TS-x70, TS-x80, TS-ECx80U, SS-ECx79U.

After successfully connecting the file with the firmware and copying it after the command (cp dom.img /dev/sdb) I saw that the command was being executed, and after 2-3 minutes it offered to enter a new command. According to the instructions, I rebooted NAS.

I can’t do a firmware update because it won’t boot. Access only via PowerShell.

I apologize for the long wait for a response

Alex3 · September 15, 2025, 2:55pm

Hi.

Problem solved. Your instructions work. I made a mistake in the firmware file I was using. With the correct file, the program was updated and the NAS started.

Thanks for your help and have a nice day. ))))))))))