QNAP saya terus-menerus mati secara acak, tidak ada penjelasan yang bisa saya lihat, saya hanya mendatanginya dan sudah dalam keadaan mati. Kadang bertahan beberapa hari hingga beberapa minggu. Di mana tempat terbaik di sistem untuk mencari tahu apa yang terjadi? Saya menggunakan QTS 5.2.3.3006
Ada pesan error di dmesg? Kerusakan memori selalu menjadi kandidat utama untuk masalah seperti ini (semua masih bawaan atau pernah diutak-atik sendiri?)
Saya sedang mencari cara untuk menemukan itu, saya sebenarnya tidak terlalu tahu tentang dmesg, semoga Google bisa mengarahkan saya ke jalur yang benar dan saya akan membagikan apa yang saya temukan
Oke, berhasil melakukannya, setelah mencari teksnya, satu-satunya "error" yang saya lihat adalah ini:
"[ 8.207133] ACPI: \PR.P003: Ditemukan 2 status idle[ 8.211991] ERST: Dukungan Error Record Serialization Table (ERST) telah diinisialisasi."
Apakah ada sesuatu yang harus saya cari?
Anda dapat menemukan dmesg dengan menggunakan SSH
https://www.qnap.com/en/how-to/faq/article/how-do-i-access-my-qnap-nas-using-ssh
Selain kesalahan di atas yang saya temukan, apa lagi yang harus saya perhatikan?
Kesalahan memori akan menjadi dugaan pertama saya
I searched for the word memory in the dmesg and these are what I found:
[ 0.006862] ACPI: Reserving FACP table memory at [mem 0xdd951e38-0xdd951f43]
[ 0.006864] ACPI: Reserving DSDT table memory at [mem 0xdd94a200-0xdd951e32]
[ 0.006865] ACPI: Reserving FACS table memory at [mem 0xddc8cc80-0xddc8ccbf]
[ 0.006866] ACPI: Reserving APIC table memory at [mem 0xdd951f48-0xdd951fc5]
[ 0.006867] ACPI: Reserving FPDT table memory at [mem 0xdd951fc8-0xdd95200b]
[ 0.006868] ACPI: Reserving FIDT table memory at [mem 0xdd952010-0xdd9520ab]
[ 0.006870] ACPI: Reserving MCFG table memory at [mem 0xdd9520b0-0xdd9520eb]
[ 0.006871] ACPI: Reserving HPET table memory at [mem 0xdd9520f0-0xdd952127]
[ 0.006872] ACPI: Reserving WDRT table memory at [mem 0xdd952128-0xdd95216e]
[ 0.006873] ACPI: Reserving ASF! table memory at [mem 0xdd952170-0xdd952245]
[ 0.006874] ACPI: Reserving UEFI table memory at [mem 0xdd952248-0xdd952289]
[ 0.006875] ACPI: Reserving IVRS table memory at [mem 0xdd952290-0xdd95235f]
[ 0.006876] ACPI: Reserving SSDT table memory at [mem 0xdd952360-0xdd952bb3]
[ 0.006877] ACPI: Reserving SSDT table memory at [mem 0xdd952bb8-0xdd95b2f1]
[ 0.006878] ACPI: Reserving CRAT table memory at [mem 0xdd95b2f8-0xdd95b8bf]
[ 0.006879] ACPI: Reserving SSDT table memory at [mem 0xdd95b8c0-0xdd95cd3e]
[ 0.006880] ACPI: Reserving SSDT table memory at [mem 0xdd95cd40-0xdd95d3d1]
[ 0.006881] ACPI: Reserving SSDT table memory at [mem 0xdd95d3d8-0xdd95e9c7]
[ 0.006882] ACPI: Reserving EINJ table memory at [mem 0xdd95e9c8-0xdd95eaf7]
[ 0.006883] ACPI: Reserving ERST table memory at [mem 0xdd95eaf8-0xdd95ed27]
[ 0.006885] ACPI: Reserving BERT table memory at [mem 0xdd95ed28-0xdd95ed57]
[ 0.006886] ACPI: Reserving HEST table memory at [mem 0xdd95ed58-0xdd95edff]
[ 0.006895] ACPI: Local APIC address 0xfee00000
[ 0.006933] Zone ranges:
[ 0.006934] DMA [mem 0x0000000000001000-0x0000000000ffffff]
[ 0.006936] DMA32 [mem 0x0000000001000000-0x00000000ffffffff]
[ 0.006938] Normal [mem 0x0000000100000000-0x000000087effffff]
[ 0.006939] Movable zone start for each node
[ 0.006940] Early memory node ranges
[ 0.006941] node 0: [mem 0x0000000000001000-0x000000000009dfff]
[ 0.006943] node 0: [mem 0x0000000000100000-0x0000000007ffffff]
[ 0.006944] node 0: [mem 0x0000000008200000-0x00000000dd6cbfff]
[ 0.006945] node 0: [mem 0x00000000dd7c9000-0x00000000dd8c5fff]
[ 0.006946] node 0: [mem 0x00000000ddf77000-0x00000000deffffff]
[ 0.006947] node 0: [mem 0x0000000100000000-0x000000087effffff]
[ 0.006950] Initmem setup node 0 [mem 0x0000000000001000-0x000000087effffff]
[ 0.103354] PM: hibernation: Registered nosave memory: [mem 0x00000000-0x0000 0fff]
[ 0.103356] PM: hibernation: Registered nosave memory: [mem 0x0009e000-0x0009 efff]
[ 0.103357] PM: hibernation: Registered nosave memory: [mem 0x0009f000-0x0009 ffff]
[ 0.103358] PM: hibernation: Registered nosave memory: [mem 0x000a0000-0x000d ffff]
[ 0.103359] PM: hibernation: Registered nosave memory: [mem 0x000e0000-0x000f ffff]
[ 0.103361] PM: hibernation: Registered nosave memory: [mem 0x08000000-0x081f ffff]
[ 0.103363] PM: hibernation: Registered nosave memory: [mem 0xdd6cc000-0xdd7c 8fff]
[ 0.103365] PM: hibernation: Registered nosave memory: [mem 0xdd8c6000-0xddc8 dfff]
[ 0.103366] PM: hibernation: Registered nosave memory: [mem 0xddc8e000-0xddf7 6fff]
[ 0.103367] PM: hibernation: Registered nosave memory: [mem 0xdf000000-0xf7ff ffff]
[ 0.103368] PM: hibernation: Registered nosave memory: [mem 0xf8000000-0xfbff ffff]
[ 0.103369] PM: hibernation: Registered nosave memory: [mem 0xfc000000-0xfdff ffff]
[ 0.103370] PM: hibernation: Registered nosave memory: [mem 0xfe000000-0xfe0f ffff]
[ 0.103371] PM: hibernation: Registered nosave memory: [mem 0xfe100000-0xfeaf ffff]
[ 0.103372] PM: hibernation: Registered nosave memory: [mem 0xfeb00000-0xfeb0 0fff]
[ 0.103373] PM: hibernation: Registered nosave memory: [mem 0xfeb01000-0xfeb7 ffff]
[ 0.103374] PM: hibernation: Registered nosave memory: [mem 0xfeb80000-0xfec0 1fff]
[ 0.103374] PM: hibernation: Registered nosave memory: [mem 0xfec02000-0xfec0 ffff]
[ 0.103375] PM: hibernation: Registered nosave memory: [mem 0xfec10000-0xfec1 0fff]
[ 0.103376] PM: hibernation: Registered nosave memory: [mem 0xfec11000-0xfecf ffff]
[ 0.103377] PM: hibernation: Registered nosave memory: [mem 0xfed00000-0xfed0 0fff]
[ 0.103378] PM: hibernation: Registered nosave memory: [mem 0xfed01000-0xfed7 ffff]
[ 0.103379] PM: hibernation: Registered nosave memory: [mem 0xfed80000-0xfed8 ffff]
[ 0.103379] PM: hibernation: Registered nosave memory: [mem 0xfed90000-0xfedb ffff]
[ 0.103380] PM: hibernation: Registered nosave memory: [mem 0xfedc0000-0xfedc 0fff]
[ 0.103381] PM: hibernation: Registered nosave memory: [mem 0xfedc1000-0xfedc 1fff]
[ 0.103382] PM: hibernation: Registered nosave memory: [mem 0xfedc2000-0xfedc 8fff]
[ 0.103383] PM: hibernation: Registered nosave memory: [mem 0xfedc9000-0xfeff ffff]
[ 0.103384] PM: hibernation: Registered nosave memory: [mem 0xff000000-0xffff ffff]
[ 0.103386] [mem 0xdf000000-0xf7ffffff] available for PCI devices
[ 0.250136] Memory: 34306956K/35084220K available (16386K kernel code, 2054K
[ 1.677438] Freeing SMP alternatives memory: 52K
[ 7.982364] Freeing initrd memory: 28276K
[ 8.015799] check: Scanning for low memory corruption every 60 seconds
[ 8.253984] Non-volatile memory driver v1.3
[ 8.289530] amdgpu 0000:00:01.0: amdgpu: Trusted Memory Zone (TMZ) feature no t supported
[ 8.420377] [TTM] Zone kernel: Available graphics memory: 17167770 KiB
[ 8.426994] [TTM] Zone dma32: Available graphics memory: 2097152 KiB
[ 8.442673] [drm] amdgpu: 512M of VRAM memory ready
[ 8.447569] [drm] amdgpu: 3072M of GTT memory ready.
[ 8.540773] [drm] DM_PPLIB: memory_max_clock: 93300
[ 8.593189] [drm] DM_PPLIB: memory_max_clock: 93300
[ 8.603130] [drm] DM_PPLIB: values for Memory clock
[ 8.608032] [drm] DM_PPLIB: 667000
[ 8.611528] [drm] DM_PPLIB: 933000
[ 8.615020] [drm] DM_PPLIB: Validation clocks:
[ 8.619469] [drm] DM_PPLIB: engine_max_clock: 80000
[ 8.624620] [drm] DM_PPLIB: memory_max_clock: 93300
[ 8.629759] [drm] DM_PPLIB: level : 8
[ 11.471203] Freeing unused kernel image (initmem) memory: 1468K
[ 11.482459] Write protecting the kernel read-only data: 24576k
[ 11.489020] Freeing unused kernel image (text/rodata gap) memory: 2044K
[ 11.496107] Freeing unused kernel image (rodata/data gap) memory: 1120K
[ 11.502746] Run /init as init process
[ 11.506412] with arguments:
[ 11.506413] /init
[ 11.506413] with environment:
[ 11.506414] HOME=/
[ 11.506415] TERM=linux
[ 11.506415] BOOT_IMAGE=/boot/bzImage
[ 337.037593] IPVS: Connection hash table configured (size=4096, memory=64Kbyte s)
[ 381.828721] cgroup: runc (786) created nested cgroup for controller “memory” which has incomplete hierarchy support. Nested cgroups may change behavior in th e future.
[ 381.843629] cgroup: “memory” requires setting use_hierarchy to 1 on the root
[ 4468.400963] ==== memory usage ====
[ 4468.428622] MemTotal: 34340172 kB
[ 4468.433087] MemFree: 326752 kB
[ 4468.437423] MemAvailable: 28027920 kB
[ 4468.441524] Buffers: 4519568 kB
[ 4468.445601] Cached: 23052276 kB
[ 4468.449669] SwapCached: 40 kB
[ 4468.453734] Active: 3230128 kB
[ 4468.458013] Inactive: 28681680 kB
[ 4468.462109] Active(anon): 482572 kB
[ 4468.466020] Inactive(anon): 4350352 kB
Apakah memori di NAS Anda bawaan pabrik atau aftermarket?
Saya baru saja memeriksa pesanan saya (karena sudah 5 tahun sejak saya mengaturnya), pesanan tersebut dikirim dengan 4GB dan pada saat yang sama saya membeli 2x 16GB Crucial CT16G4SFD8266 dimm. Melihat informasi sistem (screenshot terlampir), saya melihat untuk 4 slot tercantum (16GB / 16GB / 2GB / --), apakah itu berarti salah satu dimm 2GB mungkin sudah rusak?
Selain komentar saya sebelumnya, saya melihat salah satu dimm 16GB berada di slot yang salah (lihat gambar terlampir). Saya kira langkah terbaik di sini adalah melepas kedua dimm 2GB dan memindahkan dimm 16GB kedua ke slot biru yang sekarang kosong. Jika itu masalahnya, saya cukup terkejut karena sudah berjalan baik selama 5 tahun dan baru sekarang mulai bermasalah… mungkin kegagalan dimm 2GB adalah pemicu utama masalah ini.
Saya akan melepas semua RAM kecuali RAM asli dan melakukan pengujian. Jika masih reboot, buka tiket dengan QNAP tetapi pastikan hanya RAM bawaan yang terpasang (kalau tidak, dukungan bisa menolak layanan).
Kami sarankan Anda mencoba melepas RAM yang dipasang secara terpisah sebagai langkah pemecahan masalah untuk menyingkirkan kemungkinan penyebabnya. Anda juga dapat mencoba menjalankan tes Memori. Silakan merujuk ke panduan berikut:
Bagaimana cara melakukan tes Memori pada QNAP NAS? | QNAP
Jika Anda mengalami masalah lebih lanjut, jangan ragu untuk menghubungi kami. Terima kasih!