Qsync: "incorrect credentials / account no longer valid" - but credentials are fine

English Backup and data protection
1

Hi guys, I’m using Qsync to sync folders on my Windows 11 computer with my ST-233 NAS (Firmware 5.2.7.3297).

It worked fine for some time but now Qsync doesn’t sync anymore because it can’t log in on the NAS. Error message: “Your login credentials are incorrect or your account is no longer valid”. So I try to login again by “edit connection”.

The application then finds my NAS but shows a new error message: “The NAS has been selected”. That doesn’t sound like a error message though, but it is. I can’t proceed or change my username (which is correct!) or enter a password because it repeatedly says “NAS has been selected”. Clicking on “Next >” shows a little “checking…” animation and then the same error message.

qnap
qnap943×638 48.2 KB

The thing is: I have full access to my NAS, see all preferences via web browser and smartphone synch via “Qfile Pro” also works. It’s just Qsync which stopped working out of the blue.

This guy seems to have had the same problem, unfortunately there is no solution: https://www.facebook.com/groups/707084150185454/posts/1684674262426433/

Does anyone has an idea?

2

The only times I’ve seen that message was when I tried to re-add the same nas, and when there was an orphaned instance running that I had to kill in task manager.

1 Like
3

Yeah, I would agree with @Richard. This looks like a situation where you had the NAS working, then for some reason, maybe you rebuilt the NAS and are now trying to reconnect it. Something like that. So even though the IP address has not changed and your account has not changed, things need to be re-paired. Best option really is to delete all your paired folders in Qsync and set everything up again from scratch.

1 Like
4

Thank you both <3 I’ll give it a try!

5

Hi, could you please follow the steps in this FAQ to collect the debug logs for us? This will help us perform a deeper analysis to resolve the issue. Thanks!

How can I collect debug information from Qsync Client? | QNAP (US)